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Exam 2: Decisions and Processes: Value Driven Business

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Question 121

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Drew Savage is an MIS manager for an international consulting firm.Drew travels to different European countries where he implements news response tracking systems.Some of the metrics he uses to track the performance of his system include tracking the response time it takes to respond to Twitter posts mentioning the news station,as well as the speed and accuracy of content posted on numerous websites and social media sites.What type of metrics is Drew using to measure his system?

A) Customer satisfaction metrics
B) Efficiency metrics
C) Effectiveness metrics
D) Benchmarking metrics

E) None of the above
F) B) and C)

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Question 122

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Source documents are simplified representation or abstraction of reality.

A) True
B) False

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Question 123

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Which of the below is considered an input in the systems thinking example of a TPS?

Which of the following represents a business process you would find in the operations management department?

As the product manager for the eatery division at Whole Foods,Jerry is responsible for analyzing sales data to help him manage his team.Today Jerry is analyzing his data by looking at details,and details of details of information.Which of the following common digital dashboard capabilities is Jerry using to analyze his department's success?

The primary goal of an As-Is process model is to simplify,eliminate,and improve the To-Be processes.

Artificial intelligence simulates ______________ intelligence such as the ability to reason and learn.

Business process reengineering is the analysis and _________ of workflow within and between enterprises.

What is software that will search several retailer websites and provide a comparison of each retailer's offerings including prices and availability?

Bill Schultz works at a high power investment firm in Los Angeles.Bill is responsible for promoting the firm's vision and creating the company-wide goals and strategies.He also monitors the overall strategic performance of the company and its direction for future business strategies.At what level of the organizational pyramid would you categorize Bill?

What is the science of fact-based decision making?

MIS support systems rely on models for computational and analytical routines that mathematically express relationships among variables.

Review the below key terms.Which one defines an operational decision that involves situations where established processes offer potential solutions?

What could a manager use to measure the success of an MIS project?

What occurs when resources reach full capacity and cannot handle any additional demands limiting throughput and impeding operations?

Transaction processing systems are primarily used to automate business processes.Automation increases efficiency and effectiveness,while reducing head count which in turn reduces the overall operational _____________.

As the product manager for the eatery division at Whole Foods,Jerry is responsible for analyzing sales data to help him manage his team.Today Jerry is analyzing his data using many different perspectives to identify different ways to improve his division.Which of the following common digital dashboard capabilities is Jerry using to analyze his department's success?

Automating a business process that contains ___________________ will magnify or amplify these problems if they are not corrected first.

Which of the following is a type of efficiency MIS metric?

A swim lane layout arranges the steps of a business process into a set of rows depicting the various elements.