Question 1

What arises in situations where established processes offer potential solutions?

Accepted Answer

A)   Analytics
B)   Structured decisions
C)   Unstructured decisions
D)   Semi-structured decisionsE) B) and C)
F) B) and D)

Question 2

What is the process of continuously measuring system results,comparing those results to optimal system performance,and identifying steps and procedures to improve system performance?

Accepted Answer

A)   Benchmarking
B)   Bottlenecking
C)   Consolidation
D)   Cycle timeE) A) and B)
F) B) and C)

Question 3

Which of the below represents an internal KPI that indicates the earning power of a project?

Accepted Answer

A)   Market share
B)   Return on intelligent
C)   Sensitivity analysis
D)   Return on investmentE) A) and B)
F) None of the above

Question 4

Source documents are simplified representation or abstraction of reality.

Accepted Answer

A) True 
 B)False

Question 5

Managers use transactional information when making structured decisions at the operational level.

Accepted Answer

A) True 
 B)False

Question 6

What is the viewing of the physical world with computer-generated layers of information added to it?

Accepted Answer

A)   Augmented reality
B)   Google Glass
C)   Haptic interface
D)   Virtual realityE) B) and C)
F) B) and D)

Question 7

Efficiency MIS metrics focus on the extent to which a firm is using its resources in an optimal way,while effectiveness MIS metrics focus on _________.

Accepted Answer

A)   understanding how successful a firm is at achieving its goals and objectives
B)   analyzing if a firm is doing the right things
C)   setting the right goals and ensuring they are accomplished
D)   all of these choicesE) B) and D)
F) A) and C)

Question 8

Which of the below does not represent an example of analytical information?

Accepted Answer

A)   Trends and product statistics
B)   Unstructured long-term decisions
C)   Five year sales report
D)   Future: growth projectionsE) C) and D)
F) B) and C)

Question 9

What is a model that represents the current state of the operation without any specific improvements or changes to existing processes?

Accepted Answer

A)   As-Is process models
B)   To-Be process models
C)   Competitive business process models
D)   Workflow modelE) A) and C)
F) B) and C)

Question 10

At which level will a manager use analytics to make decisions?

Accepted Answer

A)   Operational level
B)   Managerial level
C)   Strategic level
D)   All of these choicesE) B) and C)
F) All of the above

Question 11

Metrics are measurements that evaluate results to determine whether a project is meeting its goals.

Accepted Answer

A) True 
 B)False

Question 12

At which level of an organization are employees continuously evaluating company operations to hone the firm's abilities to identify,adapt to,and leverage change?

Accepted Answer

A)   Operational level
B)   Managerial level
C)   Strategic level
D)   All of these choicesE) B) and C)
F) A) and B)

Question 13

What are the crucial steps companies perform to achieve their goals and objectives and implement their strategies?

Accepted Answer

A)   Critical success factors
B)   Crucial success factors
C)   Key performance indicators
D)   Key performance factorsE) A) and B)
F) A) and C)

Question 14

The accounting and finance department performs processes such as creating financial statements,paying accounts payables,and collecting accounts receivables.What form of processes do these represent?

Accepted Answer

A)   Customer-facing processes
B)   Business-facing processes
C)   Industry-specific customer facing processes
D)   All of these choicesE) C) and D)
F) B) and D)

Question 15

Which of the below statements is accurate?

Accepted Answer

A)   Key performance indicators can have no more than four critical success factors.
B)   Critical success factors can have no more than four key performance indicators.
C)   Key performance indicators can have several critical success factors.
D)   Critical success factors can have several key performance indicators.E) B) and C)
F) A) and C)

Question 16

What is the basic business system that serves the operational level and assists in making structured decisions?

Accepted Answer

A)   OLTP
B)   OLAP
C)   TPS
D)   DSSE) A) and B)
F) A) and C)

Question 17

Which of the following is considered a structured decision or strategic decision?

Accepted Answer

A)   Reordering inventory
B)   Deciding to enter a new market
C)   Creating the employee weekly staffing schedule
D)   Creating the employee weekly production scheduleE) B) and C)
F) A) and C)

Question 18

Business-facing processes or back-office processes are invisible to the external customer but essential to the effective management and operation of the business.

Accepted Answer

A) True 
 B)False

Question 19

What is represented by a diamond shape in a business process model?

Accepted Answer

A)   BPMN event
B)   BPMN activity
C)   BPMN flow
D)   BPMN gatewayE) A) and B)
F) A) and C)

Question 20

What is a virtual workplace?

Accepted Answer

A)   The viewing of the physical world with computer-generated layers of information added to it
B)   A wearable computer with an optical head-mounted display (OHM
D)  
C)   Uses technology allowing humans to interact with a computer through bodily sensations and movements
D)   A work environment that is not located in any one physical spaceE) None of the above
F) B) and C)

Exam 2: Decisions Processes: Value Driven Business

What is the basic business system that serves the operational level and assists in making structured decisions?

Correct AnswerverifiedShow Answer

Metrics are measurements that evaluate results to determine whether a project is meeting its goals.

Correct AnswerverifiedShow Answer

Managers use transactional information when making structured decisions at the operational level.

Correct AnswerverifiedShow Answer

The accounting and finance department performs processes such as creating financial statements,paying accounts payables,and collecting accounts receivables.What form of processes do these represent?

Correct AnswerverifiedShow Answer

What is the process of continuously measuring system results,comparing those results to optimal system performance,and identifying steps and procedures to improve system performance?

Correct AnswerverifiedShow Answer

Business-facing processes or back-office processes are invisible to the external customer but essential to the effective management and operation of the business.

Correct AnswerverifiedShow Answer

Efficiency MIS metrics focus on the extent to which a firm is using its resources in an optimal way,while effectiveness MIS metrics focus on _________.

Correct AnswerverifiedShow Answer

Which of the following is considered a structured decision or strategic decision?

Correct AnswerverifiedShow Answer

What is a virtual workplace?

Correct AnswerverifiedShow Answer

Which of the below statements is accurate?

Correct AnswerverifiedShow Answer

At which level will a manager use analytics to make decisions?

Correct AnswerverifiedShow Answer

At which level of an organization are employees continuously evaluating company operations to hone the firm's abilities to identify,adapt to,and leverage change?

Correct AnswerverifiedShow Answer

What is the viewing of the physical world with computer-generated layers of information added to it?

Correct AnswerverifiedShow Answer

Source documents are simplified representation or abstraction of reality.

Correct AnswerverifiedShow Answer

What are the crucial steps companies perform to achieve their goals and objectives and implement their strategies?

Correct AnswerverifiedShow Answer

What arises in situations where established processes offer potential solutions?

Correct AnswerverifiedShow Answer

Which of the below does not represent an example of analytical information?

Correct AnswerverifiedShow Answer

What is represented by a diamond shape in a business process model?

Correct AnswerverifiedShow Answer

What is a model that represents the current state of the operation without any specific improvements or changes to existing processes?

Correct AnswerverifiedShow Answer

Which of the below represents an internal KPI that indicates the earning power of a project?

Correct AnswerverifiedShow Answer

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