Question 1

At the operational level employees are continuously evaluating company operations to hone the firm's abilities to identify,adapt to,and leverage change.

Accepted Answer

A) True 
 B)False

Question 2

What is a simplified representation or abstraction of reality?

Accepted Answer

A)   Model
B)   Metric
C)   Redundancy
D)   Sensitivity analysisE) All of the above
F) A) and B)

Question 3

What is the analysis that works in reverse to What-If and sensitivity analysis by finding the inputs necessary to achieve a goal such as a desired level of output?

Accepted Answer

A)   Solutions based analysis
B)   Optimization system
C)   Goal-seeking analysis
D)   Revenue analysisE) C) and D)
F) A) and C)

Question 4

A shopping bot is one of the simplest examples of an intelligent agent.

Accepted Answer

A) True 
 B)False

Question 5

Decision making at the executive or strategic level require business intelligence and knowledge to support the uncertainty and complexity of the business.What is a specialized DSS that supports senior-level executives and unstructured decisions requiring judgment,evaluation,and insight?

Accepted Answer

A)   OLTP
B)   Executive information system (EIS) 
C)   Transaction support system (TSS) 
D)   Decision support system (DSS) E) B) and C)
F) A) and B)

Question 6

Business process reengineering is the analysis and redesign of workflow within and between enterprises.

Accepted Answer

A) True 
 B)False

Question 7

Classify the different operational support systems,managerial support systems,and strategic support systems,and explain how managers can use these systems to make decisions and gain competitive advantages.

Accepted Answer

Being able to sort,calculate,analyze,and...

Question 8

One of the most important and challenging questions confronting managers today is how to lay the foundation for tomorrow's success while competing to win in today's business environment.

Accepted Answer

A) True 
 B)False

Question 9

A digital dashboard produces graphical displays of patterns and complex relationships in large amounts of data.

Accepted Answer

A) True 
 B)False

Question 10

What is the process of computerizing manual tasks,making them more efficient and effective and dramatically lowering operational costs?

Accepted Answer

A)   Workflow
B)   Swim lane
C)   Automation
D)   StreamliningE) All of the above
F) C) and D)

Question 11

What indicates the earning power of a project?

Accepted Answer

A)   ROI
B)   Metrics
C)   Best practices
D)   KPIE) B) and C)
F) A) and D)

Question 12

Product delivery is a customer-facing business process.

Accepted Answer

A) True 
 B)False

Question 13

What is represented by a circle in a business process model?

Accepted Answer

A)   BPMN event
B)   BPMN activity
C)   BPMN flow
D)   BPMN gatewayE) B) and C)
F) A) and D)

Question 14

Review the below list of key terms and determine which one typically occurs during operational business process improvement.

Accepted Answer

A)   Automation
B)   Streamlining
C)   Reengineering
D)   ImprovementE) A) and C)
F) B) and D)

Question 15

Which of the following is not included in the decision-making process?

Accepted Answer

A)   Data collection
B)   Solution benchmarking
C)   Solution generation
D)   Solution testE) B) and D)
F) B) and C)

Question 16

Key performance indicators are the metrics a company uses to evaluate progress toward critical success factors.Which of the below represents a key performance indicator?

Accepted Answer

A)   Create high-quality products
B)   Reduce product costs
C)   Percentage of help desk calls answered in the first minute
D)   Hire the best business professionalsE) A) and D)
F) B) and C)

Question 17

When considering the 5-steps of the order-to-delivery business process,supporting sales are included in which of the following?

Accepted Answer

A)   Step 2-Sales
B)   Step 1-Marketing
C)   Step 3-Operations management
D)   Step 5-Customer serviceE) A) and D)
F) A) and C)

Question 18

What are managerial business processes?

Accepted Answer

A)   Dynamic,non-routine,long-term business processes such as financial planning,expansion strategies,and stakeholder interactions
B)   Semi-dynamic,semi-routine,monthly business processes such as resource allocation,sales strategy,or manufacturing process improvements
C)   Static,routine,daily business processes such as stocking inventory,checking out customers,or daily opening and closing processes
D)   None of these choicesE) C) and D)
F) A) and B)

Question 19

How does a DSS typically differ from an EIS?

Accepted Answer

A)   EIS requires data from external sources to support unstructured decisions where a DSS typically use internal sources to support semi-structured decisions.
B)   DSS typically use external sources and EIS use internal sources to support decisions.
C)   A DSS never use external sources.
D)   EIS always use internal sources to support structured decisions.E) B) and D)
F) B) and C)

Question 20

What produces graphical displays of patterns and complex relationships in large amounts of data?

Accepted Answer

A)   Granularity
B)   Visualization
C)   Digital Dashboard
D)   All of these choicesE) A) and D)
F) B) and D)

Exam 2: Decisions Processes: Value Driven Business

Business process reengineering is the analysis and redesign of workflow within and between enterprises.

Correct AnswerverifiedShow Answer

What is the process of computerizing manual tasks,making them more efficient and effective and dramatically lowering operational costs?

Correct AnswerverifiedShow Answer

What indicates the earning power of a project?

Correct AnswerverifiedShow Answer

What is a simplified representation or abstraction of reality?

Correct AnswerverifiedShow Answer

When considering the 5-steps of the order-to-delivery business process,supporting sales are included in which of the following?

Correct AnswerverifiedShow Answer

What is represented by a circle in a business process model?

Correct AnswerverifiedShow Answer

Key performance indicators are the metrics a company uses to evaluate progress toward critical success factors.Which of the below represents a key performance indicator?

Correct AnswerverifiedShow Answer

A shopping bot is one of the simplest examples of an intelligent agent.

Correct AnswerverifiedShow Answer

Decision making at the executive or strategic level require business intelligence and knowledge to support the uncertainty and complexity of the business.What is a specialized DSS that supports senior-level executives and unstructured decisions requiring judgment,evaluation,and insight?

Correct AnswerverifiedShow Answer

At the operational level employees are continuously evaluating company operations to hone the firm's abilities to identify,adapt to,and leverage change.

Correct AnswerverifiedShow Answer

What is the analysis that works in reverse to What-If and sensitivity analysis by finding the inputs necessary to achieve a goal such as a desired level of output?

Correct AnswerverifiedShow Answer

A digital dashboard produces graphical displays of patterns and complex relationships in large amounts of data.

Correct AnswerverifiedShow Answer

Product delivery is a customer-facing business process.

Correct AnswerverifiedShow Answer

Which of the following is not included in the decision-making process?

Correct AnswerverifiedShow Answer

Review the below list of key terms and determine which one typically occurs during operational business process improvement.

Correct AnswerverifiedShow Answer

What produces graphical displays of patterns and complex relationships in large amounts of data?

Correct AnswerverifiedShow Answer

One of the most important and challenging questions confronting managers today is how to lay the foundation for tomorrow's success while competing to win in today's business environment.

Correct AnswerverifiedShow Answer

How does a DSS typically differ from an EIS?

Correct AnswerverifiedShow Answer

Classify the different operational support systems,managerial support systems,and strategic support systems,and explain how managers can use these systems to make decisions and gain competitive advantages.

Correct AnswerverifiedBeing able to sort,calculate,analyze,and...View AnswerShow Answer

What are managerial business processes?

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Being able to sort,calculate,analyze,and...
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