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The typical structure of a business organization is similar to a pyramid and consists,from top to bottom,of strategic,managerial,and _______________ levels.

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Business process management systems evaluate and improve processes that include both person-to-person workflow and system-to-system communications.

A) True
B) False

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Redundancy occurs when a task or activity is never repeated.

A) True
B) False

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Virtual reality is a computer-simulated environment that can be a simulation of the real world or an imaginary world.

A) True
B) False

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Which of the following processes focuses on the entire customer order process and operates across functional departments?


A) Order to delivery process
B) Customer billing process
C) Customer loan process
D) All of the above

E) C) and D)
F) B) and D)

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The primary goal of an As-Is process model is to simplify,eliminate,and improve the To-Be processes.

A) True
B) False

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Business processes should never drive MIS choices and should be based on business strategies and goals.

A) True
B) False

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Efficiency MIS metrics include throughput,speed,and availability.

A) True
B) False

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The proportion of the market that a firm captures is called market share.

A) True
B) False

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According to Peter Drucker,what are managers who do things right addressing?


A) Efficiency
B) Effectiveness
C) Both efficiency and effectiveness
D) Customer satisfaction only

E) B) and D)
F) All of the above

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What is the process of continuously measuring system results,comparing those results to optimal system performance,and identifying steps and procedures to improve system performance?


A) Benchmarking
B) Bottlenecking
C) Consolidation
D) Cycle time

E) B) and C)
F) A) and D)

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Most business processes are cross-functional or cross-departmental processes that span the entire organization.Which of the below does not represent a cross-functional business process?


A) Order-to-delivery process
B) Loan processing
C) Taking a product from concept to market
D) Processing payroll

E) C) and D)
F) None of the above

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Which of the below is correct in terms of granularity?


A) Refers to the level of detail in the model
B) The greater the granularity the deeper the level of detail of the data
C) The greater the granularity the deeper the level of fineness of the data
D) All of the above

E) A) and B)
F) C) and D)

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_____________ systems are various commercial applications of artificial intelligence.

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Intelligen...

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As-Is __________ model represents the current state of the operation that has been mapped,without any specific improvements or changes to existing processes.

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__________ logic is a mathematical method of handling imprecise or subjective information.

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___________ includes the tasks,activities,and responsibilities required to execute each step in a business process.

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Workflow o...

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Demonstrate the value of business process modeling,and compare As-Is and To-Be models.

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Business process modeling (or mapping)is...

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As a manager for your company some of your responsibilities include measuring metrics and overseeing company strategies.You observe some critical success factors and see large increases in productivity.What would you suspect would be the primary reason for the large increases in productivity?


A) Decreases in effectiveness
B) Increases in effectiveness
C) Increases in executive roles
D) Decreases in efficiency

E) None of the above
F) C) and D)

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Business process reengineering is the analysis and _________ of workflow within and between enterprises.

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