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Strategic planning is a customer-facing business process.

A) True
B) False

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Business process modeling or mapping,is the activity of creating a detailed flowchart or process map of a work process that shows its inputs,tasks,and activities in a ________ sequence.


A) Unstructured
B) Semi structured
C) Structured
D) Unilateral

E) A) and C)
F) B) and C)

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A _____________ is a temporary activity a company undertakes to create a unique product,service,or result.

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Explain the value of business processes for a company,and differentiate between customer-facing and business-facing process.

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A business process is a standardized set...

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Sensitivity analysis,what-if analysis,optimization analysis,and market basket analysis are the common DSS analysis techniques.

A) True
B) False

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What is the system that focuses on evaluating and improving the processes that include both person-to-person workflow and system-to-system communications?


A) Business process management (BPM) systems
B) Semistructured systems
C) Virtual reality
D) All of the above

E) B) and C)
F) A) and C)

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Which of the below represents business processes you would find in the human resources department?


A) Hiring employees
B) Enrolling employees in benefit plans
C) Tracking vacation and sick time
D) All of the above

E) A) and B)
F) A) and C)

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Jenny Welch works at a retail store selling sports equipment.Her daily tasks include opening the store,creating the work schedules,processing payroll,overseeing sales and inventory,and training employees.At what level of the organizational pyramid would you categorize Jenny?


A) Managerial
B) Operational
C) Strategic
D) Owner

E) A) and B)
F) A) and C)

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Core processes are business processes,such as manufacturing goods,selling products,and providing services that make up the primary activities in a value chain.

A) True
B) False

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The structure of a typical organization is similar to a pyramid,with different levels that require one consistent type of information to assist with all managerial decision making.

A) True
B) False

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Operational decisions are considered structured decisions.

A) True
B) False

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_____________ is the science of fact-based decision making.

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Which of the below business ideas is not using AI?


A) Best Buy implements a software system that will determine how many customers are needed to increase gross profits to $5 million
B) McDonald's unveiling a robot that cleans and tidies the restaurant,while also asking guests if it can take their trays to the trash
C) Starbucks creates a system that works like a hand and lifts and moves the mixing pots for the coffees to and from the coffee machines to the counters
D) Golf courses create an automated golf cart that can offer swing suggestions,club suggestions,and even navigate the course for the driver

E) A) and D)
F) A) and B)

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______________ is a process of continuously measuring system results,comparing those results to optimal system performance,and identifying steps and procedures to improve system performance.

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Which of the below would not be found in a digital dashboard for a manufacturing team?


A) A graph of stock market prices
B) A running line graph of planned versus actual production for the past 24 hours
C) An excel spreadsheet with cost analysis data
D) A hot list of key performance indicators,refreshed every 15 minutes

E) All of the above
F) A) and B)

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Review the below list of key terms and determine which one typically occurs during managerial business process improvement.


A) Automation
B) Streamlining
C) Reengineering
D) Improvement

E) All of the above
F) A) and B)

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What is the primary goal of the As-Is process model?


A) To outline the process elements for the To-Be process
B) To create process choices for the As-Is process
C) To simplify,eliminate,and improve the To-Be process
D) To analyze the To-Be process elements

E) C) and D)
F) B) and C)

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As the product manager for the eatery division at Whole Foods,Jerry is responsible for analyzing sales data to help him manage his team.Today Jerry is analyzing his data using aggregation techniques allowing him to see simple roll-ups to complex groupings of interrelated information.Which of the following common digital dashboard capabilities is Jerry using to analyze his departments success?


A) Slice-and-Dice
B) Competitive tables
C) Drill-down
D) Consolidation

E) B) and D)
F) B) and C)

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Which of the below processes would be found in the operations management department?


A) Creating production schedules
B) Communicating marketing campaigns
C) Hiring employees
D) Processing sales

E) A) and B)
F) All of the above

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Bob Silver loves playing a game called World of Warcraft where he has the capability to create his own character and even his own life-like environment.Which AI system would you categorize World of Warcraft?


A) Multi-agent system
B) Expert system
C) Virtual reality
D) Fuzzy logic system

E) B) and C)
F) B) and D)

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