Question 1

Business-facing processes or back-office processes are invisible to the external customer but essential to the effective management and operation of the business.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following represents a business process you would find in the operations management department?

Accepted Answer

A)  Ordering inventory
B)  Processing sales
C)  Promoting discounts
D)  Paying of accounts payableE) B) and D)
F) A) and D)

Question 3

What is the difference between customer-facing processes and business-facing processes?

Accepted Answer

A)  Business-facing processes are front-office processes,customer-facing processes are back-office processes
B)  Customer-facing processes are front-office processes,business-facing processes are back-office processes
C)  Customer-facing processes are back-office processes,and industry-specific customer-facing processes are back-office processes
D)  Customer-facing processes are back-office processes,and industry-specific customer-facing processes are front-office processesE) C) and D)
F) A) and D)

Question 4

What are the most successful solutions or problem-solving methods that have been developed by a specific organization or industry?

Accepted Answer

A)  ROI
B)  Metrics
C)  Best practices
D)  KPIE) B) and C)
F) A) and D)

Question 5

Operational decisions or semistructured decisions arise in situations where established processes offer potential solutions.

Accepted Answer

A) True 
 B)False

Question 6

Source documents are the original transaction records.

Accepted Answer

A) True 
 B)False

Question 7

Which of the below is not included as part of a benchmark?

Accepted Answer

A)  Benchmarks help assess how an MIS project performs over time
B)  When measured against MIS projects,benchmarks can provide feedback so managers can control the system
C)  Benchmarks help to establish baseline values the system seeks to attain
D)  Benchmarks perform all of the aboveE) None of the above
F) B) and C)

Question 8

____________ refers to the level of detail in the model or the decision-making process.

Accepted Answer

The answer of ____________ refers to the level of detail...

Question 9

________________ improves business process efficiencies by simplifying or eliminating unnecessary steps in a process.

Accepted Answer

The answer of ________________ improves business process efficiencies by simplifying...

Question 10

______________ systems are computerized advisory programs that imitate the reasoning processes of experts in solving difficult problems.

Accepted Answer

The answer of ______________ systems are computerized advisory programs that...

Question 11

To-Be process models show the results of applying change improvement opportunities to the current (As-Is)process model.

Accepted Answer

A) True 
 B)False

Question 12

What is the analysis that works in reverse to what-if and sensitivity analysis by finding the inputs necessary to achieve a goal such as a desired level of output?

Accepted Answer

A)  Solutions based analysis
B)  Optimization system
C)  Goal-seeking analysis
D)  Revenue analysisE) B) and C)
F) C) and D)

Question 13

What is the point when resources reach full capacity and cannot handle any additional demands?

Accepted Answer

A)  Optimization analysis
B)  Bottlenecks
C)  Redundancy
D)  Swim laneE) A) and D)
F) B) and D)

Question 14

Mutation is a mathematical method of handling imprecise or subjective information.

Accepted Answer

A) True 
 B)False

Question 15

When evaluating the six-step decision making process,what occurs during the solution selection step?

Accepted Answer

A)  The process will begin again if the decisions made were incorrect
B)  Definition of the problem as clearly and precisely as possible
C)  Details of every solution possible including ideas that seem far fetched
D)  The solution that best solves the problem is selectedE) All of the above
F) B) and C)

Question 16

Classify the different operational support systems,managerial support systems,and strategic support systems,and explain how managers can use these systems to make decisions and gain competitive advantages.

Accepted Answer

Being able to sort,calculate,analyze,and...

Question 17

Which of the below represents the three different levels of a company pyramid from the top to the bottom?

Accepted Answer

A)  Managerial - Strategic - Operational
B)  Strategic - Managerial - Operational
C)  Operational - Managerial - Strategic
D)  Strategic - Operational - ManagerialE) A) and C)
F) A) and D)

Question 18

Drew Savage is an MIS manager for an international consulting firm.Drew travels to different European countries where he implements news response tracking systems.Some of the metrics he uses to track the performance of his system include tracking the response time it takes to respond to Twitter posts mentioning the news station,as well as the speed and accuracy of content posted on numerous websites and social media sites.What type of metrics is Drew using to measure his system?

Accepted Answer

A)  Customer satisfaction metrics
B)  Efficiency metrics
C)  Effectiveness metrics
D)  Benchmarking metricsE) A) and C)
F) None of the above

Question 19

A swim lane layout arranges the steps of a business process into a set of rows depicting the various elements.

Accepted Answer

A) True 
 B)False

Question 20

Sarah Schin was recently hired by Bank West as the Global Director of Human Resources.Her job duties include determining employment policies as well as overseeing all hiring,firing,and training of employees.What type of processes does Sarah's new job demonstrate?

Accepted Answer

A)  Business-facing processes
B)  Industry-specific customer facing processes
C)  Customer-facing process
D)  Industry-specific business-facing processesE) A) and B)
F) A) and C)

Exam 2: Decisions Processes: Value Driven Business

A swim lane layout arranges the steps of a business process into a set of rows depicting the various elements.

Correct Answer
verified

Correct Answer
verified

Sarah Schin was recently hired by Bank West as the Global Director of Human Resources.Her job duties include determining employment policies as well as overseeing all hiring,firing,and training of employees.What type of processes does Sarah's new job demonstrate?

Correct Answer
verified

Classify the different operational support systems,managerial support systems,and strategic support systems,and explain how managers can use these systems to make decisions and gain competitive advantages.

Correct Answer
verified
Being able to sort,calculate,analyze,and...
View Answer

What is the difference between customer-facing processes and business-facing processes?

Correct Answer
verified

Which of the below represents the three different levels of a company pyramid from the top to the bottom?

Correct Answer
verified

What are the most successful solutions or problem-solving methods that have been developed by a specific organization or industry?

Correct Answer
verified

Business-facing processes or back-office processes are invisible to the external customer but essential to the effective management and operation of the business.

Correct Answer
verified

What is the point when resources reach full capacity and cannot handle any additional demands?

Correct Answer
verified

Operational decisions or semistructured decisions arise in situations where established processes offer potential solutions.

Correct Answer
verified

Which of the following represents a business process you would find in the operations management department?

Correct Answer
verified

Source documents are the original transaction records.

Correct Answer
verified

What is the analysis that works in reverse to what-if and sensitivity analysis by finding the inputs necessary to achieve a goal such as a desired level of output?

Correct Answer
verified

Which of the below is not included as part of a benchmark?

Correct Answer
verified

To-Be process models show the results of applying change improvement opportunities to the current (As-Is)process model.

Correct Answer
verified

When evaluating the six-step decision making process,what occurs during the solution selection step?

Correct Answer
verified

Mutation is a mathematical method of handling imprecise or subjective information.

Correct Answer
verified

________________ improves business process efficiencies by simplifying or eliminating unnecessary steps in a process.

Correct Answer
verified

____________ refers to the level of detail in the model or the decision-making process.

Correct Answer
verified

______________ systems are computerized advisory programs that imitate the reasoning processes of experts in solving difficult problems.

Correct Answer
verified

Exam 2: Decisions Processes: Value Driven Business

A swim lane layout arranges the steps of a business process into a set of rows depicting the various elements.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Sarah Schin was recently hired by Bank West as the Global Director of Human Resources.Her job duties include determining employment policies as well as overseeing all hiring,firing,and training of employees.What type of processes does Sarah's new job demonstrate?

Correct AnswerverifiedShow Answer

Classify the different operational support systems,managerial support systems,and strategic support systems,and explain how managers can use these systems to make decisions and gain competitive advantages.

Correct AnswerverifiedBeing able to sort,calculate,analyze,and...View AnswerShow Answer

What is the difference between customer-facing processes and business-facing processes?

Correct AnswerverifiedShow Answer

Which of the below represents the three different levels of a company pyramid from the top to the bottom?

Correct AnswerverifiedShow Answer

What are the most successful solutions or problem-solving methods that have been developed by a specific organization or industry?

Correct AnswerverifiedShow Answer

Business-facing processes or back-office processes are invisible to the external customer but essential to the effective management and operation of the business.

Correct AnswerverifiedShow Answer

What is the point when resources reach full capacity and cannot handle any additional demands?

Correct AnswerverifiedShow Answer

Operational decisions or semistructured decisions arise in situations where established processes offer potential solutions.

Correct AnswerverifiedShow Answer

Which of the following represents a business process you would find in the operations management department?

Correct AnswerverifiedShow Answer

Source documents are the original transaction records.

Correct AnswerverifiedShow Answer

What is the analysis that works in reverse to what-if and sensitivity analysis by finding the inputs necessary to achieve a goal such as a desired level of output?

Correct AnswerverifiedShow Answer

Which of the below is not included as part of a benchmark?

Correct AnswerverifiedShow Answer

To-Be process models show the results of applying change improvement opportunities to the current (As-Is)process model.

Correct AnswerverifiedShow Answer

When evaluating the six-step decision making process,what occurs during the solution selection step?

Correct AnswerverifiedShow Answer

Mutation is a mathematical method of handling imprecise or subjective information.

Correct AnswerverifiedShow Answer

________________ improves business process efficiencies by simplifying or eliminating unnecessary steps in a process.

Correct AnswerverifiedShow Answer

____________ refers to the level of detail in the model or the decision-making process.

Correct AnswerverifiedShow Answer

______________ systems are computerized advisory programs that imitate the reasoning processes of experts in solving difficult problems.

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Being able to sort,calculate,analyze,and...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified