Question 1

For managers,the importance of Maslow's contribution is that he showed that workers _____.

Accepted Answer

A)  are interested only in compensation that helps them fulfill physiological needs
B)  are as complex as their organization
C)  have needs beyond that of just earning a paycheck
D)  expect an employer to fulfill every level in their hierarchy of needs
E)  have needs that cannot be understood by their employerF) A) and E)
G) D) and E)

Question 2

When using punishment,a manager should _____.

Accepted Answer

A)  ignore undesirable behaviors
B)  save reprimands until the end of the workday,or preferably before a weekend
C)  make sure that other employees witness the punishment
D)  do it in conjunction with positive reinforcement
E)  punish even minor infractions,to appear consistentF) A) and B)
G) All of the above

Question 3

You shouldn't reprimand in public,which would lead only to resentments that may have nothing to do with an employee's infractions.

Accepted Answer

A) True 
 B)False

Question 4

Clint is a branch manager for a large freight company.He has noticed low morale lately,perhaps because of the cramped quarters,stricter policies and lack of raises this year.According to Herzberg,Clint should first concentrate on _____.

Accepted Answer

A)  hygiene factors
B)  needs for achievement
C)  esteem needs
D)  motivating factors
E)  growth needsF) C) and E)
G) A) and B)

Question 5

A technician who is responsible for keeping a hospital's electronic equipment in working order has higher ____________ than a person wiping down cars in a carwash.

Accepted Answer

A)  task significance
B)  autonomy
C)  skill variety
D)  feedback
E)  task identityF) A) and E)
G) C) and E)

Question 6

List three major steps to follow when applying the job characteristics model.

Accepted Answer

The three major steps to follow when app...

Question 7

Distinguish between the two types of rewards and provide an example of each.

Accepted Answer

Rewards are of two types:(1)an extrinsic...

Question 8

Job design is positively associated with employee performance,job satisfaction,organizational commitment,physical and psychological well-being,as well as lower absenteeism and intentions to quit.

Accepted Answer

A) True 
 B)False

Question 9

The process of strengthening a behavior by withdrawing something negative is called _____.

Accepted Answer

A)  negative reinforcement
B)  positive reinforcement
C)  extinction
D)  intrinsic motivation
E)  punishmentF) A) and E)
G) B) and D)

Question 10

The five core job characteristics are skill variety,task identity,task significance,autonomy,and feedback.

Accepted Answer

A) True 
 B)False

Question 11

Fitting people to jobs is based on the assumption that people are underutilized at work and that they want more variety and responsibility.

Accepted Answer

A) True 
 B)False

Question 12

Maslow's theory indicates that employees have few needs beyond earning a paycheck.

Accepted Answer

A) True 
 B)False

Question 13

What are the two assumptions on which fitting jobs to people is based? List two techniques for this type of job design.

Accepted Answer

"Fitting jobs to people" assumes that pe...

Question 14

To achieve psychological growth,according to the self-determination theory,people need to satisfy the three innate needs: competence,autonomy,and _____.

Accepted Answer

A)  affiliation
B)  power
C)  relatedness
D)  pay
E)  safetyF) All of the above
G) A) and B)

Question 15

According to McClelland's theory,people learn their needs for power,achievement,and affiliation from their culture,and from life experiences;they are not born with them.

Accepted Answer

A) True 
 B)False

Question 16

McClelland's need for achievement corresponds most closely to _____.

Accepted Answer

A)  Maslow's self-actualization needs
B)  Herzberg's hygiene factors
C)  equity theory
D)  Deci and Ryan's self-determination theory
E)  expectancy theoryF) A) and E)
G) C) and D)

Question 17

_______ is the use of desirable consequences to strengthen a particular behavior.

Accepted Answer

A)  Constructive feedback
B)  Extinction
C)  Intrinsic motivation
D)  Negative reinforcement
E)  Positive reinforcementF) A) and C)
G) A) and E)

Question 18

To be most motivating,goals should be specific and challenging but achievable.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following is the best statement of a goal?

Accepted Answer

A)  Give your very best effort.
B)  Get through most of those reports by 9/1.
C)  Increase customer satisfaction.
D)  Reduce production errors by 10 percent by the end of the quarter.
E)  Be late to work less often.F) A) and B)
G) A) and E)

Question 20

______ is defined as the psychological processes that arouse and direct goal-directed behavior.

Accepted Answer

A)  Self-actualization
B)  Productivity
C)  Self-determination
D)  Reinforcement
E)  MotivationF) C) and D)
G) B) and E)

Exam 12: Motivating Employees: Achieving Superior Performance in the Workplace

Fitting people to jobs is based on the assumption that people are underutilized at work and that they want more variety and responsibility.

Correct AnswerverifiedShow Answer

The five core job characteristics are skill variety,task identity,task significance,autonomy,and feedback.

Correct AnswerverifiedShow Answer

Clint is a branch manager for a large freight company.He has noticed low morale lately,perhaps because of the cramped quarters,stricter policies and lack of raises this year.According to Herzberg,Clint should first concentrate on _____.

Correct AnswerverifiedShow Answer

_______ is the use of desirable consequences to strengthen a particular behavior.

Correct AnswerverifiedShow Answer

Job design is positively associated with employee performance,job satisfaction,organizational commitment,physical and psychological well-being,as well as lower absenteeism and intentions to quit.

Correct AnswerverifiedShow Answer

List three major steps to follow when applying the job characteristics model.

Correct AnswerverifiedThe three major steps to follow when app...View AnswerShow Answer

Which of the following is the best statement of a goal?

Correct AnswerverifiedShow Answer

McClelland's need for achievement corresponds most closely to _____.

Correct AnswerverifiedShow Answer

Distinguish between the two types of rewards and provide an example of each.

Correct AnswerverifiedRewards are of two types:(1)an extrinsic...View AnswerShow Answer

To achieve psychological growth,according to the self-determination theory,people need to satisfy the three innate needs: competence,autonomy,and _____.

Correct AnswerverifiedShow Answer

For managers,the importance of Maslow's contribution is that he showed that workers _____.

Correct AnswerverifiedShow Answer

According to McClelland's theory,people learn their needs for power,achievement,and affiliation from their culture,and from life experiences;they are not born with them.

Correct AnswerverifiedShow Answer

You shouldn't reprimand in public,which would lead only to resentments that may have nothing to do with an employee's infractions.

Correct AnswerverifiedShow Answer

When using punishment,a manager should _____.

Correct AnswerverifiedShow Answer

A technician who is responsible for keeping a hospital's electronic equipment in working order has higher ____________ than a person wiping down cars in a carwash.

Correct AnswerverifiedShow Answer

Maslow's theory indicates that employees have few needs beyond earning a paycheck.

Correct AnswerverifiedShow Answer

To be most motivating,goals should be specific and challenging but achievable.

Correct AnswerverifiedShow Answer

______ is defined as the psychological processes that arouse and direct goal-directed behavior.

Correct AnswerverifiedShow Answer

The process of strengthening a behavior by withdrawing something negative is called _____.

Correct AnswerverifiedShow Answer

What are the two assumptions on which fitting jobs to people is based? List two techniques for this type of job design.

Correct Answerverified"Fitting jobs to people" assumes that pe...View AnswerShow Answer

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The three major steps to follow when app...
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Rewards are of two types:(1)an extrinsic...
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"Fitting jobs to people" assumes that pe...
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