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Exam 11: Managing Individual Differences and Behavior: Supervising People As People

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Question 61

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Which of the following is a common reason that some women face a glass ceiling?

A) poor goal setting
B) inability to motivate others
C) lack of mentors
D) poor financial performance
E) inability to produce high-quality work

F) A) and B)
G) C) and D)

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Question 62

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Name and describe at least four major barriers to organizational diversity.

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Resistance to diversity may be expressed...

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Question 63

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Describe the four layers of diversity in Gardenswartz and Rowe's diversity wheel.Provide a definition of the center layer,and an example of each of the other layers.

List three work-related attitudes that managers need to be alert to.

Employees with high self-efficacy need lots of constructive pointers and positive feedback.

Low self-esteem can be raised more by having the persons think of desirable characteristics they possess,rather than focusing on undesirable characteristics they do not have.

In today's workplaces,the further up the pay scale and the higher the education level,the narrower the earnings gap becomes between men and women.

Define the Pygmalion effect.Explain how could it be used in a positive way by managers.

People with low levels of emotional stability are prone to anxiety and tend to view the world negatively,whereas people with high levels tend to show better job performance.

Lee has hired two new employees for her team,Jim and Judy.Jim is outgoing and attractive,while Judy is very bright but seems quiet and unsure.Lee immediately expects Jim to outperform Judy at the job.Lee is likely experiencing the halo effect.

_____________ is the process of interpreting and understanding one's environment.

Fundamental attribution bias,for example,is when Europeans blamed Wall Street for the 2010 economic collapse in Greece.

The statement "I really don't like that Ivan got so angry in that meeting" reflects the ______ component of an attitude.

Emotional stability is the Big Five personality trait that refers to how dependable,responsible,achievement-oriented,and persistent one is.

Employees with a(n) ______ locus of control will probably resist close managerial supervision and should probably be placed in jobs requiring high initiative and lower compliance.

Stress is the tension and pressure people feel when they are facing or enduring extraordinary demands,constraints,or opportunities and are uncertain about their ability to handle them effectively.

Surveys show that employees are more interested in ______ rather than just earning a paycheck.

Define stereotyping and name and describe three types of stereotyping.

Boring,tedious jobs generally reduce people's perceptions of their _____.

Extroversion is a stronger predictor of job performance than agreeableness.