Question 1

Which of the following is a tip for writing more effectively for business purposes?

Accepted Answer

A)   Use passive voice.
B)   Start by stating your purpose and what you expect of the reader.
C)   Don't use italics or bolding in business writing.
D)   Construct interesting, complex sentences.
E)   Use narrow margins and minimal white space.F) A) and C)
G) A) and E)

Question 2

Generally people comprehend about 85% of a typical verbal message.

Accepted Answer

A) True 
 B)False

Question 3

A stereotype consists of oversimplified beliefs about a certain group of people.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following is the most appropriate media for a manager advising employees of a revision to the company's bonus structure?

Accepted Answer

A)   e-mail to all those affected
B)   face-to-face meeting
C)   an announcement posted near the office coffee machine
D)   telephone call to each
E)   personal note to eachF) A) and C)
G) A) and E)

Question 5

At the end of the fiscal year, Dilinger Investments releases an earnings report to clients. This is an example of communicating _____.

Accepted Answer

A)   vertically
B)   externally
C)   horizontally
D)   downward
E)   upwardF) B) and E)
G) B) and D)

Question 6

Which of the following is a characteristic of telecommuting?

Accepted Answer

A)   increased costs
B)   attractive to people with high social needs
C)   more difficult recruiting
D)   increased ability to hire certain workers, such as homebound people with disabilities
E)   increased turnoverF) A) and B)
G) A) and C)

Question 7

Men are eight times more likely than women to negotiate their starting pay.

Accepted Answer

A) True 
 B)False

Question 8

You are an efficient communicator when you can transmit your intended message accurately in the least time.

Accepted Answer

A) True 
 B)False

Question 9

A discerning listener sometimes tunes out the speaker and misses data.

Accepted Answer

A) True 
 B)False

Question 10

Identify and explain the three types of communication barriers. Give examples of each from your own life, and describe how those barriers could have been removed.

Accepted Answer

The three types of communication barrier...

Question 11

If you must tell an employee that he is facing a sexual harassment investigation, you should use a rich medium of communication.

Accepted Answer

A) True 
 B)False

Question 12

Provide at least three suggestions to help a person become a good listener. Give an example from your own experience of times when either you or your listener violated these suggestions.

Accepted Answer

To become a good listener, don't think a...

Question 13

Lee worked on a global team for an American company, and all her work had to be completed in her second language, English. Sometimes her teammates misinterpreted her meaning. This is an example of a(n)  ______ barrier to communication.

Accepted Answer

A)   decoding
B)   sender
C)   feedback
D)   encoding
E)   receiverF) A) and E)
G) A) and B)

Question 14

Crossing one's legs can be interpreted as defensiveness.

Accepted Answer

A) True 
 B)False

Question 15

The more management levels through which a message passes, the _____.

Accepted Answer

A)   more important the message is
B)   higher the chance the message will become external
C)   more informal the organization
D)   more disorganized the organization
E)   more distorted the message may becomeF) D) and E)
G) C) and E)

Question 16

Texting and checking your e-mail while working with colleagues can be seen as not only annoying but insulting.

Accepted Answer

A) True 
 B)False

Question 17

Claire wanted to tell her employee about the seminar, but she put the flier in a stack of papers and forgot about it until after the deadline to sign up. This is an example of what type of barrier to communication?

Accepted Answer

A)   feedback barrier
B)   encoding barrier
C)   medium barrier
D)   sender barrier
E)   receiver barrierF) A) and B)
G) A) and C)

Question 18

Horizontal communication is impeded by rivalry between workers or work units, which prevents sharing of information.

Accepted Answer

A) True 
 B)False

Question 19

Doug gave some people street directions, but since they only nodded their heads and didn't repeat the directions back to him, he doesn't really know whether the directions were understood. This is an example of what type of barrier?

Accepted Answer

A)   feedback
B)   sender
C)   encoding
D)   medium
E)   decodingF) C) and E)
G) None of the above

Question 20

List at least four tips for handling e-mail.

Accepted Answer

Tips for handling e-mail include the fol...

Exam 15: Interpersonal and Organizational Communication: Mastering the Exchange of Information

Crossing one's legs can be interpreted as defensiveness.

Correct AnswerverifiedShow Answer

Doug gave some people street directions, but since they only nodded their heads and didn't repeat the directions back to him, he doesn't really know whether the directions were understood. This is an example of what type of barrier?

Correct AnswerverifiedShow Answer

The more management levels through which a message passes, the _____.

Correct AnswerverifiedShow Answer

Which of the following is a characteristic of telecommuting?

Correct AnswerverifiedShow Answer

A stereotype consists of oversimplified beliefs about a certain group of people.

Correct AnswerverifiedShow Answer

You are an efficient communicator when you can transmit your intended message accurately in the least time.

Correct AnswerverifiedShow Answer

Horizontal communication is impeded by rivalry between workers or work units, which prevents sharing of information.

Correct AnswerverifiedShow Answer

At the end of the fiscal year, Dilinger Investments releases an earnings report to clients. This is an example of communicating _____.

Correct AnswerverifiedShow Answer

Provide at least three suggestions to help a person become a good listener. Give an example from your own experience of times when either you or your listener violated these suggestions.

Correct AnswerverifiedTo become a good listener, don't think a...View AnswerShow Answer

Men are eight times more likely than women to negotiate their starting pay.

Correct AnswerverifiedShow Answer

Lee worked on a global team for an American company, and all her work had to be completed in her second language, English. Sometimes her teammates misinterpreted her meaning. This is an example of a(n) ______ barrier to communication.

Correct AnswerverifiedShow Answer

Generally people comprehend about 85% of a typical verbal message.

Correct AnswerverifiedShow Answer

A discerning listener sometimes tunes out the speaker and misses data.

Correct AnswerverifiedShow Answer

Claire wanted to tell her employee about the seminar, but she put the flier in a stack of papers and forgot about it until after the deadline to sign up. This is an example of what type of barrier to communication?

Correct AnswerverifiedShow Answer

Which of the following is the most appropriate media for a manager advising employees of a revision to the company's bonus structure?

Correct AnswerverifiedShow Answer

If you must tell an employee that he is facing a sexual harassment investigation, you should use a rich medium of communication.

Correct AnswerverifiedShow Answer

Identify and explain the three types of communication barriers. Give examples of each from your own life, and describe how those barriers could have been removed.

Correct AnswerverifiedThe three types of communication barrier...View AnswerShow Answer

Texting and checking your e-mail while working with colleagues can be seen as not only annoying but insulting.

Correct AnswerverifiedShow Answer

List at least four tips for handling e-mail.

Correct AnswerverifiedTips for handling e-mail include the fol...View AnswerShow Answer

Which of the following is a tip for writing more effectively for business purposes?

Correct AnswerverifiedShow Answer

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To become a good listener, don't think a...
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The three types of communication barrier...
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Tips for handling e-mail include the fol...
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