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Exam 12: Motivating Employees: Achieving Superior Performance in the Workplace

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Question 51

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Explain equity theory, and discuss how managers can use this model to help motivate workers. Give an example from your own experience of an inequitable situation, and use it to illustrate how people react to such circumstances.

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Equity theory suggests that people look ...

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Question 52

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Managers can use both extrinsic and intrinsic rewards to encourage better work performance.

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Question 53

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_______ is the use of desirable consequences to strengthen a particular behavior.

______ is the expectation that successful performance of the task will lead to the desired outcome.

When workers perceive they are being treated fairly on the job, they are most likely to _____.

An accounting firm reimburses employees for tuition and fees if they complete job-related coursework with a B or better, which helps them meet which of Maslow's levels of need?

According to Herzberg, hygiene factors are associated with job dissatisfaction.

What is motivation, and why is it important for managers to understand how motivation works? What do managers need to motivate people to do?

Paula's management professor just told her class that the final exam is optional for students like her who currently have anA. She decides to take the exam anyway, since she likes the subject and wants to master the material. Paula is motivated to take the exam by a(n) _____.

To be most motivating, goals should be specific and challenging but achievable.

Fitting people to jobs is based on the assumption that people are underutilized at work and that they want more variety and responsibility.

List and define each of the five core job characteristics.

Choose a job you have held or that you know about. Analyze its characteristics, according to the job characteristics model. If you managed employees with this job, what could you do to increase its motivational potential?

The HR manager told Jim that the company pays the total health insurance costs for a family of four. As a single man, this benefit did not seem especially important to him right now. Here, Jim is low on the ______ element of the expectancy theory.

According to Herzberg, which of the following is an example of a hygiene factor?

Job enrichment consists of building into a job such motivating factors as responsibility, achievement, recognition, stimulating work, and advancement.

Joe has a summer job hand-dyeing shirts that will be sold on the boardwalk. He is paid $5.00 per shirt. This is an example of a ______ compensation plan.

According to Herzberg's two-factor theory, only ______ factors can make employees satisfied with their jobs.

According to equity theory, employees who feel they are being underrewarded might respond by doing less work, calling in sick, or leaving early.

For incentive compensation plans to work, rewards must be linked to performance and be measurable; they must satisfy individual needs; they must be agreed on by manager and employee; and they must be perceived as being equitable, believable, and achievable by employees.