Question 1

People with high self-esteem take fewer risks and handle failure worse than those with low self-esteem.

Accepted Answer

A) True 
 B)False

Question 2

Lee has hired two new employees for her team, Jim and Judy. Jim is outgoing and attractive, while Judy is very bright but seems quiet and unsure. Lee immediately expects Jim to outperform Judy at the job. Lee is likely experiencing the halo effect.

Accepted Answer

A) True 
 B)False

Question 3

The ______ component of an attitude consists of the beliefs and knowledge one has about a situation.

Accepted Answer

A)   behavioral
B)   decisional
C)   perceptual
D)   affective
E)   cognitiveF) A) and B)
G) B) and D)

Question 4

______ is at the center of the diversity wheel.

Accepted Answer

A)   Philosophy
B)   Philanthropy
C)   Perception
D)   Personality
E)   PsychologyF) A) and D)
G) C) and E)

Question 5

If you have a personal belief that you have ability to do a task and that you have what it takes to succeed, you would be best described as having self-efficacy.

Accepted Answer

A) True 
 B)False

Question 6

If you have a(n)  ____________, you believe you control your own destiny.

Accepted Answer

A)   tolerance for ambiguity
B)   low level of self-efficacy
C)   external locus of control
D)   internal locus of control
E)   high level of learned helplessnessF) A) and B)
G) C) and E)

Question 7

The Americans with Disabilities Act requires organizations to make only reasonable accommodations for an individual's disabilities.

Accepted Answer

A) True 
 B)False

Question 8

If managers are concerned about hiring and keeping workplace talent, they shouldn't ignore the motivation and productivity of the 3.4% lesbian, gay, bisexual, or transgendered (LGBT) people in the workforce.

Accepted Answer

A) True 
 B)False

Question 9

________ programs help employees integrate and transition to a new job.

Accepted Answer

A)   Organizational citizenship
B)   Employee assistance
C)   Attribution
D)   Onboarding
E)   ProactiveF) A) and B)
G) None of the above

Question 10

Caroline's manager notices that she exhibits an internal locus of control when she speaks about her work. Her manager should _____.

Accepted Answer

A)   closely supervise Caroline's work
B)   place Caroline in a highly structured job
C)   give Caroline a job with much social contact with coworkers and customers
D)   give Caroline a job that requires high compliance and low initiative
E)   provide incentives such as merit pay or sales commissionsF) B) and D)
G) A) and C)

Question 11

Which of the following diversity issues is true in the U.S. workforce?

Accepted Answer

A)   Gay and bisexual male workers earn 10% to 32% more than equally qualified heterosexual counterparts.
B)   Literacy has ceased to be an issue among American workers.
C)   The median age of the American worker is decreasing.
D)   By 2060, whites are projected to change from 78% in 2012 to 69%, African Americans from 13.1% to 14.7%, Asians from 5.1% to 8.2%, Hispanics or Latinos from 17% to 31%, and American Indian/Alaskan Native from 1.2% to 1.5%.
E)   Workers ages 55 and older are expected to make up over one-half of the labor force in 2022.F) B) and E)
G) A) and C)

Question 12

Boring, tedious jobs generally reduce people's perceptions of their _____.

Accepted Answer

A)   self-esteem
B)   anxiety
C)   tolerance for pain
D)   level of extroversion
E)   self-efficacyF) All of the above
G) B) and C)

Question 13

Which of the following is the most common drug of abuse?

Accepted Answer

A)   marijuana
B)   tranquilizers
C)   prescription pain medication
D)   alcohol
E)   methamphetamineF) A) and B)
G) None of the above

Question 14

The tendency to remember recent information better than earlier information is called _____.

Accepted Answer

A)   stereotyping
B)   self-serving bias
C)   fundamental attribution bias
D)   selective perception
E)   the recency effectF) B) and C)
G) C) and E)

Question 15

Those high in this emotional intelligence trait tend to be empathetic.

Accepted Answer

A)   social awareness
B)   self-awareness
C)   self-efficacy
D)   self-management
E)   relationship managementF) B) and C)
G) B) and E)

Question 16

A person's overall satisfaction with work depends on how he or she feels about several components. Which of the following is not such a component?

Accepted Answer

A)   life outside of work
B)   pay
C)   promotions
D)   coworkers
E)   supervisionF) A) and E)
G) A) and D)

Question 17

"Joe drinks too much because he has no willpower; but I need a few drinks after work because I'm under a lot of pressure" is an example of an attribution statement.

Accepted Answer

A) True 
 B)False

Question 18

High-paid workers are particularly apt to suffer stress more than lower-level workers.

Accepted Answer

A) True 
 B)False

Question 19

Absenteeism, drug and alcohol abuse, and disciplinary problems are examples of _____.

Accepted Answer

A)   organizational citizenship behaviors
B)   self-efficacy
C)   causal attribution
D)   self-serving bias
E)   counterproductive work behaviorsF) A) and B)
G) A) and C)

Question 20

The tendency to attribute another person's behavior to his or her personal characteristics rather than to the situation the person is in is called _____.

Accepted Answer

A)   the halo effect
B)   fundamental attribution bias
C)   self-serving bias
D)   selective perception
E)   stereotypingF) None of the above
G) A) and B)

Exam 11: Managing Individual Differences and Behavior: Supervising People As People

Those high in this emotional intelligence trait tend to be empathetic.

Correct AnswerverifiedShow Answer

Caroline's manager notices that she exhibits an internal locus of control when she speaks about her work. Her manager should _____.

Correct AnswerverifiedShow Answer

A person's overall satisfaction with work depends on how he or she feels about several components. Which of the following is not such a component?

Correct AnswerverifiedShow Answer

The ______ component of an attitude consists of the beliefs and knowledge one has about a situation.

Correct AnswerverifiedShow Answer

If you have a(n) ____________, you believe you control your own destiny.

Correct AnswerverifiedShow Answer

People with high self-esteem take fewer risks and handle failure worse than those with low self-esteem.

Correct AnswerverifiedShow Answer

The tendency to remember recent information better than earlier information is called _____.

Correct AnswerverifiedShow Answer

Which of the following diversity issues is true in the U.S. workforce?

Correct AnswerverifiedShow Answer

"Joe drinks too much because he has no willpower; but I need a few drinks after work because I'm under a lot of pressure" is an example of an attribution statement.

Correct AnswerverifiedShow Answer

High-paid workers are particularly apt to suffer stress more than lower-level workers.

Correct AnswerverifiedShow Answer

______ is at the center of the diversity wheel.

Correct AnswerverifiedShow Answer

The Americans with Disabilities Act requires organizations to make only reasonable accommodations for an individual's disabilities.

Correct AnswerverifiedShow Answer

Absenteeism, drug and alcohol abuse, and disciplinary problems are examples of _____.

Correct AnswerverifiedShow Answer

If managers are concerned about hiring and keeping workplace talent, they shouldn't ignore the motivation and productivity of the 3.4% lesbian, gay, bisexual, or transgendered (LGBT) people in the workforce.

Correct AnswerverifiedShow Answer

Which of the following is the most common drug of abuse?

Correct AnswerverifiedShow Answer

________ programs help employees integrate and transition to a new job.

Correct AnswerverifiedShow Answer

If you have a personal belief that you have ability to do a task and that you have what it takes to succeed, you would be best described as having self-efficacy.

Correct AnswerverifiedShow Answer

Boring, tedious jobs generally reduce people's perceptions of their _____.

Correct AnswerverifiedShow Answer

Lee has hired two new employees for her team, Jim and Judy. Jim is outgoing and attractive, while Judy is very bright but seems quiet and unsure. Lee immediately expects Jim to outperform Judy at the job. Lee is likely experiencing the halo effect.

Correct AnswerverifiedShow Answer

The tendency to attribute another person's behavior to his or her personal characteristics rather than to the situation the person is in is called _____.

Correct AnswerverifiedShow Answer

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