Question 1

In workplace communication,active listening is used effectively only when:

Accepted Answer

A)   upward communication is used.
B)   a supervisor does not encode his feedback to employees.
C)   downward communication is used.
D)   a supervisor demonstrates genuine respect for employees.E) A) and C)
F) None of the above

Question 2

Effective communication is most likely to occur when the focus is entirely on the speaker's viewpoint.

Accepted Answer

A) True 
 B)False

Question 3

Researchers,Alex Pentland and Benjamin Waber,determined that the workers who interacted the most with their co-workers:

Accepted Answer

A)   were the most productive.
B)   were the least productive.
C)   were more prone to the recency effect.
D)   were least likely to experience groupthink.E) A) and D)
F) A) and C)

Question 4

Which of the following is true of informal communication?

Accepted Answer

A)   It is directed toward accomplishing the goals of the organization.
B)   It is directed toward meeting people's individual needs.
C)   It is typically used only for lateral communication.
D)   It is typically used by top management but not employees.E) None of the above
F) A) and C)

Question 5

Which of the following statements is true of memos?

Accepted Answer

A)   When writing to someone outside the organization, employees usually send a memo.
B)   They are an informal way of sending a written message.
C)   They take a relatively short time to prepare and deliver.
D)   Because of their formality, memos lend themselves to communication within an organization.E) B) and C)
F) A) and C)

Question 6

Why is knowledge about the directions of communications essential for a supervisor?

Accepted Answer

A)   Supervisors need it to protect themselves from the ethical problems that can arise from public speaking.
B)   Supervisors can use that knowledge to be sure that they are communicating in all directions.
C)   Without knowing about directions of communications, supervisors cannot engage in cross-cultural communication.
D)   Without knowing about directions of communications, supervisors cannot encode messages.E) All of the above
F) A) and B)

Question 7

Which of the following is true of rumors?

Accepted Answer

A)   The supervisor is often obligated to participate in spreading rumors.
B)   Rumors rarely tell a complete or unbiased version of the truth.
C)   Rumors are always based on facts.
D)   Much of the formal communication takes the form of rumors.E) B) and D)
F) C) and D)

Question 8

If incompatible electronic equipment is used to transmit a message,_____.

Accepted Answer

A)   the message gets encoded by the equipment
B)   the receiver will not be able to receive feedback
C)   lateral communication is not possible
D)   the communication is likely to be distorted by noiseE) None of the above
F) All of the above

Question 9

Jude loves to play GameCube games.While he is playing,he gets so involved that when someone asks him a question,he answers,"Uh-huh." He is most likely:

Accepted Answer

A)   listening, but not hearing.
B)   hearing, but not listening.
C)   communicating effectively.
D)   using formal communication.E) C) and D)
F) A) and D)

Question 10

Managers are generally unable to control the grapevine of information as:

Accepted Answer

A)   it is only used by supervisors for lateral communication.
B)   it generally springs up on its own.
C)   it is the most formal form of communication used by organizations.
D)   it is the only form of communication that does not require feedback.E) A) and B)
F) All of the above

Question 11

An important way to combat information overload is to give employees only information that will be useful to them.

Accepted Answer

A) True 
 B)False

Question 12

The difference between a fact and an inference is that a(n) :

Accepted Answer

A)   fact is a conclusion drawn from statements using the words "never" and "always."
B)   inference is a conclusion drawn from the facts available.
C)   fact is a conclusion drawn typically from an informal mode of communication.
D)   inference is always true.E) A) and B)
F) A) and C)

Question 13

In the communication process,encoded messages:

Accepted Answer

A)   are only required when there is noise distorting a communication process.
B)   can only be transmitted through writing.
C)   can be transmitted through personal contact.
D)   always lead to misunderstandings.E) A) and C)
F) All of the above

Question 14

When a receiver decodes a message,he or she is:

Accepted Answer

A)   hearing but not listening to the message.
B)   listening to the message.
C)   sending feedback.
D)   eliminating noise.E) None of the above
F) B) and C)

Question 15

Communication is the process by which people send and receive information.

Accepted Answer

A) True 
 B)False

Question 16

The sender of a message can recognize and resolve communication problems by paying attention to _____.

Accepted Answer

A)   noise
B)   inference
C)   grapevine
D)   feedbackE) B) and D)
F) A) and B)

Question 17

One way supervisors can protect themselves and avoid ethical problems that can arise from their public speaking activities is by:

Accepted Answer

A)   letting their employer know about their public speaking activities.
B)   refraining from encoding their messages.
C)   sticking only to upward forms of communication when speaking in public.
D)   sticking only to lateral forms of communication when speaking in public.E) B) and C)
F) A) and D)

Question 18

Much of the verbal communication that occurs in organizations is in writing because:

Accepted Answer

A)   writing allows user to communicate nonverbally as well as verbally.
B)   writing is the only way to communicate laterally.
C)   written communication provides a record of what people tell one another.
D)   written communication eliminates any disruptions caused by noise.E) A) and B)
F) A) and C)

Question 19

According to Alex Pentland and Benjamin Waber,the workers who interact the most with their co-workers are the most productive because:

Accepted Answer

A)   workplace communication only involves trading facts.
B)   they are more likely to experience groupthink.
C)   they are more prepared to make important work-related decisions.
D)   workplace communication is always oral.E) A) and C)
F) A) and B)

Question 20

When the sender of a message encodes a message,it means that the sender is:

Accepted Answer

A)   translating his or her thoughts and feelings into words.
B)   encrypting the message based on inferences, leading to misunderstandings.
C)   distorting the message by adding noise to it.
D)   not focusing on the receiver's viewpoint.E) A) and B)
F) None of the above

Exam 10: Communication: Theory and Modern Media

An important way to combat information overload is to give employees only information that will be useful to them.

Correct AnswerverifiedShow Answer

If incompatible electronic equipment is used to transmit a message,_____.

Correct AnswerverifiedShow Answer

The difference between a fact and an inference is that a(n) :

Correct AnswerverifiedShow Answer

Communication is the process by which people send and receive information.

Correct AnswerverifiedShow Answer

In workplace communication,active listening is used effectively only when:

Correct AnswerverifiedShow Answer

Why is knowledge about the directions of communications essential for a supervisor?

Correct AnswerverifiedShow Answer

In the communication process,encoded messages:

Correct AnswerverifiedShow Answer

According to Alex Pentland and Benjamin Waber,the workers who interact the most with their co-workers are the most productive because:

Correct AnswerverifiedShow Answer

One way supervisors can protect themselves and avoid ethical problems that can arise from their public speaking activities is by:

Correct AnswerverifiedShow Answer

When the sender of a message encodes a message,it means that the sender is:

Correct AnswerverifiedShow Answer

Jude loves to play GameCube games.While he is playing,he gets so involved that when someone asks him a question,he answers,"Uh-huh." He is most likely:

Correct AnswerverifiedShow Answer

Which of the following is true of informal communication?

Correct AnswerverifiedShow Answer

Which of the following statements is true of memos?

Correct AnswerverifiedShow Answer

Researchers,Alex Pentland and Benjamin Waber,determined that the workers who interacted the most with their co-workers:

Correct AnswerverifiedShow Answer

Which of the following is true of rumors?

Correct AnswerverifiedShow Answer

Effective communication is most likely to occur when the focus is entirely on the speaker's viewpoint.

Correct AnswerverifiedShow Answer

Much of the verbal communication that occurs in organizations is in writing because:

Correct AnswerverifiedShow Answer

The sender of a message can recognize and resolve communication problems by paying attention to _____.

Correct AnswerverifiedShow Answer

Managers are generally unable to control the grapevine of information as:

Correct AnswerverifiedShow Answer

When a receiver decodes a message,he or she is:

Correct AnswerverifiedShow Answer

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