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StuffDOT is a


A) wiki.
B) virtual game world.
C) virtual social world.
D) blog.
E) social network.

F) A) and C)
G) All of the above

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In classifying social media,the degree of acoustic,visual,and personal contact between two communication partners is referred to as __________,whereas the degree to which a person's thoughts,feelings,likes,and dislikes are made public is referred to as __________.


A) self-disclosure; media richness
B) emotional value; social degree
C) media richness; self-disclosure
D) social degree; emotional value
E) media richness; user-generated content

F) C) and E)
G) A) and D)

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To generate traffic to a Facebook page for a brand,what is another mode of advertising on Facebook?


A) Messages can be sent to the inbox on a user's profile page.
B) Pop-up ads can appear after a user logs in.
C) Facebook will place links to other webpages on its home page.
D) Facebook does not allow for any other forms of advertising.
E) Paid ads and sponsored stories can appear on a user's profile page.

F) None of the above
G) C) and D)

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Which of the following statements about user-generated content (UGC) is most accurate?


A) UGC is published where it is accessible to the public.
B) UGC must show a sequential journey through posts made by a user.
C) UGC is intended for commercial profit.
D) UGC includes personal emails.
E) UGC is limited to text-only, 140 character maximum, posts due to the limited bandwidth of Internet service providers.

F) B) and E)
G) A) and B)

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Social media can be classified based on __________ and __________.


A) web browsers; apps
B) user-generated content (UGC) ; marketer-generated content (MGC)
C) blogs; wikis
D) textual complexity; visual depth
E) media richness; self-disclosure

F) C) and D)
G) C) and E)

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New performance measures are emerging in an effort to find an ideal one for social media advertising that


A) links unique visitors and new products.
B) monitors registered users.
C) evaluates brand awareness.
D) ties actual sales revenues to the cost of the ad.
E) links brand buzz and consumers' emotional connections to the brand.

F) A) and C)
G) A) and E)

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Marketers can use one of two communication strategies: The first strategy uses Facebook pages and YouTube channels,and the second strategy uses ads in newspapers,magazines,and on TV.The difference between these two types of marketing strategies is that the first one targets consumers who are __________ and the second one targets consumers who are __________.


A) passive receivers; active receivers
B) an older demographic; a younger demographic
C) wealthy; disadvantaged
D) active receivers; passive receivers
E) evangelists; brand ambassadors

F) B) and C)
G) A) and C)

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Smart systems are


A) computer-based networks that trigger actions by sensing changes in the real or digital world.
B) highly organized social media campaigns that use avatars to promote a brand.
C) social networking sites that allow for people to keep in touch with photos, videos, and short-text entries.
D) financially successful social networking sites.
E) programs that provide measures of an ad's success on social networking sites.

F) A) and E)
G) C) and E)

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Epicurious is a website where recipes are posted by the site owner and individual cooks.Using a "four-fork" rating system,users rate and comment on these recipes for ease or difficulty in preparation,the taste of the finished dish,and whether or not they would use the recipe again.Epicurious is most likely what type of social media website?


A) Web 2.0
B) a Facebook Page
C) a wiki
D) a blog
E) a Twitter Page

F) None of the above
G) A) and E)

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All of the following are roles that brand managers assume when using social media to produce sales and profits for their offerings or brands except which?


A) defines the characteristics of the one or more market segments she wants to reach
B) buys placement for an ad on a specific section on a social networking site
C) composes title and copy for the social network ad
D) decides on the images (photos and videos) used to promote the brand
E) specifies the web address(es) to which its ad should link based on the brand's social media marketing goals

F) A) and D)
G) All of the above

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What is the primary purpose of LinkedIn?


A) LinkedIn keeps track of business trends and "breaking news."
B) LinkedIn provides a way to integrate all of one's social networks into a single, comprehensive news feed.
C) LinkedIn provides a forum for discussion about the difficulties and stresses of the job market.
D) LinkedIn provides a forum to create a conversation between large companies and their employees.
E) LinkedIn is a platform for professional networking and job searching.

F) B) and D)
G) C) and E)

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In a recent survey of small-business owners,41 percent see __________ as potentially beneficial to their company-more than twice that for the other major social networks discussed in the textbook.


A) Facebook
B) Groupon
C) YouTube
D) Twitter
E) LinkedIn

F) All of the above
G) A) and B)

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A website whose content is created and edited by the ongoing collaboration of end users is known as


A) a wiki.
B) a blog.
C) an encyclomedia.
D) a Facebook page.
E) a Tweet.

F) B) and E)
G) C) and D)

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Online content created by an individual outside of a professional organization without a commercial market in mind is a criterion of


A) online advertisements.
B) user-generated content (UGC) .
C) blogs.
D) wikis.
E) YouTube.

F) A) and D)
G) All of the above

Correct Answer

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The social media website open to anyone age 13 and over where users may create a personal profile; add other users as friends; and exchange comments,photos,videos,and "likes" with them is known as


A) Twitter.
B) Vimeo.
C) Facebook.
D) YouTube.
E) LinkedIn.

F) A) and E)
G) None of the above

Correct Answer

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Recently,Facebook made all of the following changes to its mobile capabilities except which?


A) Facebook created a new initiative called Instant Articles to improve the speed of news publishing.
B) Facebook introduced the app Moments, which uses facial recognition to prompt users to share photos.
C) Facebook launched a program known as Custom Audiences to allow marketers to use e-mail marketing with mobile users.
D) Facebook eliminated privacy settings when Facebook is accessed via a mobile device for all but it paid advertisers.
E) Facebook is developing a platform called Messenger to better enable e-commerce through smartphones.

F) C) and D)
G) A) and C)

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Social media advertising is helpful to brand managers because consumers are


A) captive receivers who buy products online.
B) end receivers who buy products online.
C) traditional consumers who buy products in retail stores.
D) active receivers who send user-generated content to both friends and advertisers.
E) traditional receivers who browse products online.

F) B) and E)
G) All of the above

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As a performance measure for social networks,the click-through rate is


A) the percentage of recipients who have clicked on a link on the page to visit a specific site.
B) the percentage of email recipients who buy the product after receiving a targeted message with an embedded link.
C) the percentage of customers who buy a product from the brand website.
D) the total number of people who have visited a brand's Facebook page and have become Facebook fans.
E) the total number of people who have purchased the product online divided by the number of people viewing the page.

F) A) and D)
G) B) and E)

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________ marketing is evolving quickly and is expected to have immediate applications in health monitoring and fitness,home security and comfort,and automobile safety.


A) Technology
B) Social media
C) Mobile
D) Relationship
E) Intuitive

F) A) and C)
G) B) and C)

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Which of the following firms sponsored the LeBronJames.com Half-Court Hero promotion,which consisted of an opportunity to go to Miami for a chance to win $75,000?


A) Make-A-Wish Foundation
B) Facebook
C) Nestlé
D) Pepsi MAX
E) Carmex

F) A) and D)
G) B) and D)

Correct Answer

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