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Small businesses make up a large portion of the competitive landscape for most businesses.There are approximately __________ small businesses in the United States.


A) 17 million
B) 28 million
C) 39 million
D) 52 million
E) 97 million

F) C) and D)
G) A) and B)

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Queen Mary 2 Ad Queen Mary 2 Ad   -See the Queen Mary 2 ad.Income used to buy luxury items such as a voyage about the Queen Mary 2 offered by Cunard referred to as A)  gross income. B)  disposable income. C)  surplus income. D)  wealth income. E)  discretionary income. -See the Queen Mary 2 ad.Income used to buy luxury items such as a voyage about the Queen Mary 2 offered by Cunard referred to as


A) gross income.
B) disposable income.
C) surplus income.
D) wealth income.
E) discretionary income.

F) B) and E)
G) C) and D)

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Cause marketing programs incorporate all three concepts of social responsibility by addressing public concerns,satisfying customer needs,and


A) protecting the environment.
B) enhancing corporate sales and profits.
C) following industry-specific codes of ethics.
D) fulfilling societal objectives.
E) demonstrating ethical behavior.

F) C) and D)
G) All of the above

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Two increasingly important values for consumers around the world are


A) self-esteem and fitness.
B) wealth and health.
C) patriotism and friendship.
D) family and fun.
E) sustainability and preservation of the environment.

F) A) and D)
G) C) and D)

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The form of competition in which there are many sellers and they each have a similar product is referred to as


A) pure competition.
B) singular competition.
C) an oligopoly.
D) monopolistic competition.
E) a monopoly.

F) B) and C)
G) A) and E)

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Sustainable development refers to


A) placing restraints on a company's growth until all ancillary support services are in place to ensure a new venture's success.
B) global economies that are slowly moving from an agrarian-base to an industrial base.
C) adhering to worldwide standards for environmental quality and green marketing practices.
D) marketing efforts to produce, promote, and reclaim environmentally sensitive products.
E) conducting business in a way that protects the natural environment while making economic progress.

F) A) and D)
G) A) and B)

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The Electronic Signatures in Global and National Commerce Act makes digital signatures as valid as pen-and-ink signatures.This act created a demand for software and hardware that would collect,transmit,and receive digital signatures.This example indicates how __________ forces can work together in the marketing environment.


A) technological and regulatory
B) technological and competitive
C) social and competitive
D) social and economic
E) regulatory and economic

F) C) and E)
G) A) and D)

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Culture refers to the set of values,ideas,and attitudes that are learned and shared among members of a group.Culture also serves as a socializing force that dictates what is morally right and just.This means that moral standards


A) are relative to particular societies.
B) must be universal in order for cross-cultural marketing to be effective.
C) are fluid and very easy to change.
D) are cyclical so it is important to change with the times.
E) are concrete; something is either right or wrong.

F) B) and C)
G) All of the above

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The Department of Labor monitors consumer expenditures through its annual


A) Consumer Price Index.
B) Consumer Confidence Index.
C) Consumer Expenditure Survey.
D) Index of Consumer Sentiment.
E) National Consumer Spending Assessment.

F) B) and D)
G) C) and D)

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Which of the following would be identified as a social force in an environmental scan?


A) a new consumer protection law
B) an increase in Asian immigration
C) an advanced technology is perfected
D) a decrease in consumer incomes
E) a new international firm exporting to the United States

F) A) and D)
G) All of the above

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The 50 million people born between 1965 and 1976,also called the __________,refers to Generation X.


A) Generation Y
B) baby bust
C) millennials
D) baby boomers
E) Generation Z

F) A) and B)
G) A) and E)

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During its Drive to End Hunger campaign to help fight hunger among the nearly nine million older Americans,Quaker State donated 25 cents per bottle sold of five-quart,specially-marked oil products to the AARP Foundation that works on this issue.This is an example of


A) philanthropic marketing.
B) corporate altruism.
C) the marketing concept.
D) green marketing.
E) cause marketing.

F) All of the above
G) A) and B)

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Describe the three generational cohorts that are of interest to marketers today.

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Today's marketers are interested in the ...

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Generation X consumers indicate they want online customer support; websites that are comprehensive,professional,and interactive; and advertising that is authentic,family-oriented,and unique.Generation X is also replacing baby boomers as the largest segment of business travelers.In response,American Airlines is offering travelers in-flight Wi-Fi,entertainment on demand,and personal power ports.This is an example of how __________ forces impact the marketing environment.


A) economic
B) competitive
C) social
D) technological
E) regulatory

F) None of the above
G) A) and C)

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Younger members of Generation Y are idealistic and eager to get started as a force for good.One way they hope to achieve their goal is through


A) environmental responsibility.
B) political activism.
C) intergenerational dialogue.
D) fiscal conservatism.
E) educational reform.

F) C) and D)
G) A) and E)

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Which generational cohort is often referred to as the echo-boom or baby boomlet? Describe the interests and lifestyles of this cohort and explain why it is important to marketers.

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The generational cohort labeled Generati...

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The portion of one's income that remains after paying for taxes and necessities is referred to as


A) net income.
B) discretionary income.
C) disposable income.
D) household income.
E) gross income.

F) None of the above
G) B) and C)

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The entertainment industry in the United States is dominated by Viacom,Disney,and Time Warner.In terms of the form of competition,this industry is an example of


A) a monopoly.
B) a mega monopoly.
C) a pure competition.
D) an oligopoly.
E) a monopolistic competition.

F) All of the above
G) A) and B)

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An important social trend is the continued concern for health and well-being in the United States.This is most likely evidenced by


A) the increased sales of Cigar Aficionado magazine.
B) the addition of Lay's Kettle Cooked potato chips, which have 40 percent less fat than regular potato chips.
C) the opening of more Starbucks coffee boutiques in supermarkets.
D) the upsizing of menu items at fast-food restaurants.
E) the introduction of tablet devices such as the iPad.

F) B) and E)
G) A) and C)

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In __________ economy,the cost to produce and buy products and services escalates as prices increase.


A) an inflationary
B) an expansionary
C) a deflationary
D) a recessionary
E) a depressive

F) A) and D)
G) C) and D)

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