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Pharmavite LLC recently recalled several lots of Nature Made vitamin products due to possible salmonella or staphylococcus contamination.It should have adopted a more rigorous __________ goal.


A) profit
B) sales revenue
C) customer satisfaction
D) employee welfare
E) quality

F) C) and D)
G) None of the above

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The strategic business unit level


A) works most directly with the organization's target customers.
B) directs the overall strategy for the organization.
C) is most likely to change substantially over time.
D) provides more end-user analysis in order to design more customer-directed products.
E) defines a more specific strategic direction to exploit value-creating opportunities.

F) A) and C)
G) A) and D)

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A campus service organization annually raises money through the sale of T-shirts.What are the major components of the marketing program it should use to increase sales? Give at least one example of each.

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A marketing program should include produ...

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A mission statement should be


A) short-term.
B) inspirational.
C) numerical.
D) trademarked.
E) clever.

F) C) and E)
G) A) and C)

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"HowAboutWe is the fastest,easiest,most fun way to go on awesome dates" is the __________ for the online dating service that focuses on setting up actual activities as dates for its users.


A) sustainability doctrine
B) core benefit proposition
C) corporate philosophy
D) mission statement
E) code of ethics

F) A) and B)
G) A) and C)

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Market share refers to


A) the ratio of the profit of the firm to the total profits of all firms in the industry, excluding the firm itself.
B) the ratio of the profit of the firm to the total profits of all firms in the industry, including the firm itself.
C) the ratio of sales revenue of the firm to the total sales revenue of all firms in the industry, excluding the firm itself.
D) the ratio of sales revenue of the firm to the total sales revenue of all firms in the industry, including the firm itself.
E) the ratio of the profits of all firms in an industry to the profits of the firm.

F) B) and E)
G) A) and C)

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If sales revenues for Starbucks VIA Ready Brew instant coffee sold to U.S.consumers increased as a result of a slight price increase of $0.25 per pack,it would be using a __________ strategy.


A) product development
B) market development
C) market penetration
D) diversification
E) market saturation

F) A) and C)
G) D) and E)

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The marketing strategy of selling new products to current markets is referred to as


A) product penetration.
B) product development.
C) market development.
D) diversification.
E) market penetration.

F) A) and C)
G) B) and E)

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In a typical manufacturing firm,the structure of its marketing department is typically organized from top to bottom in which of these ways?


A) CEO to CFO to product manager
B) CEO to CMO to product manager
C) product manager to marketing research manager to sales manager to promotion manager
D) industry manager to market manager to product manager
E) product manager to CMO to sales manager

F) A) and E)
G) None of the above

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In marketing,an organization refers to


A) a legal entity that consists of people who share a common mission.
B) a group of people united through contractual or corporate ownership.
C) a legal entity engaged in business activities solely with the intent of making a profit.
D) a legal entity engaged in business activities solely with the intent of serving its employees without the intent of making a profit.
E) a privately owned entity that serves its customers to earn a profit so that it can survive.

F) A) and E)
G) C) and D)

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Figure 2-1 Figure 2-1   -In Figure 2-1,D represents the A)  strategic business unit level. B)  functional level. C)  corporate level. D)  board of directors. E)  CMO. -In Figure 2-1,D represents the


A) strategic business unit level.
B) functional level.
C) corporate level.
D) board of directors.
E) CMO.

F) A) and E)
G) B) and E)

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What are the four components of the implementation phase of the strategic marketing process?

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The four components of the implementatio...

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The level in an organization where top management directs overall strategy for the entire organization is referred to as the


A) corporate level.
B) functional level.
C) directive level.
D) strategic level.
E) tactical level.

F) A) and D)
G) C) and D)

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A marketing plan is developed during which phase of the strategic marketing process?


A) implementation
B) control
C) development
D) planning
E) evaluation

F) None of the above
G) A) and E)

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An aid to implementing a marketing plan that consists of four columns: (1) the task; (2) the person responsible for completing that task; (3) the date to finish the task; and (4) what is to be delivered is referred to as


A) an output report.
B) a Gantt chart.
C) a market plan.
D) an action item list.
E) a marketing action memo.

F) None of the above
G) A) and D)

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When using a __________ strategy,there is no change in either the basic product line or the markets served.Instead,increased sales are generated by selling either more products through better promotion or distribution or the same number of products at a higher price.


A) product development
B) market development
C) diversification
D) market saturation
E) market penetration

F) A) and E)
G) A) and D)

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Figure 2-5 Figure 2-5   -Quadrant B in Figure 2-5 represents the marketing strategy of A)  market penetration. B)  product penetration. C)  market development. D)  product development. E)  diversification. -Quadrant B in Figure 2-5 represents the marketing strategy of


A) market penetration.
B) product penetration.
C) market development.
D) product development.
E) diversification.

F) A) and C)
G) A) and B)

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Figure 2-11 Figure 2-11     -Based on the information in Figure 2-11,the planning gap between 2005 and 2013,as represented by the wedge DBC, A)  is widening. B)  is narrowing. C)  is staying the same. D)  cannot be quantified. E)  began to open in -Based on the information in Figure 2-11,the planning gap between 2005 and 2013,as represented by the wedge DBC,


A) is widening.
B) is narrowing.
C) is staying the same.
D) cannot be quantified.
E) began to open in

F) D) and E)
G) A) and B)

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Product development refers to the marketing strategy of


A) increasing sales of current products in current markets.
B) selling current products to new markets.
C) selling new products to new markets.
D) selling new products to current markets.
E) selling the same brands in both current and new markets.

F) B) and E)
G) C) and E)

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An effective summary tool for an organization's situation analysis is referred to as


A) SWOT analysis.
B) strategic management planning.
C) environmental scanning.
D) market-product grid analysis.
E) marginal analysis.

F) A) and B)
G) B) and C)

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