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The three basic types of contractual system are:


A) retailer-sponsored cooperatives, wholesaler-sponsored voluntary chains, and franchises.
B) dual ownership agreements, industry consortiums, and non-binding cooperatives.
C) wholesaler-sponsored voluntary chains, non-binding cooperatives, and franchises.
D) dual ownership agreements, industry consortiums, and multi-national cartels.
E) non-binding, binding, and in perpetuity.

F) A) and E)
G) B) and D)

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Figure 14-9 Figure 14-9   -Figure 14-9 above, shows the wheel of retailing, which indicates that retail outlets typically go through 4 changes ( 1  through  4 ) .What change is expected by box #2? A) low prices, low margins, low status. B) low prices, high margins, and high status. C) high prices, high margins, and high status. D) mixed prices, mixed margins, and mixed status. E) moderate prices, high margins, and high status. -Figure 14-9 above, shows the wheel of retailing, which indicates that retail outlets typically go through 4 changes ("1" through "4") .What change is expected by box #2?


A) low prices, low margins, low status.
B) low prices, high margins, and high status.
C) high prices, high margins, and high status.
D) mixed prices, mixed margins, and mixed status.
E) moderate prices, high margins, and high status.

F) A) and B)
G) A) and C)

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Explain the relationship between a franchisee and a franchisor.

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In a franchise system, an individual or ...

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Freightfinder.com and loads.truck.net are both Internet companies that are called "go-betweens." If a trucker needs to find a load for a particular trade lane, he or she can visit one of these sites, list their price and available truck space, and find a company that needs a shipment moved.Since the purpose of these Web sites is to put buyer and sellers together so that a sale can be made, these two Web sites can be categorized as _________.


A) brokers
B) selling agents
C) manufacturer's representatives
D) manufacturer's agents
E) administrators

F) B) and D)
G) B) and E)

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The activities related to managing the store and the merchandise in the store, which includes retail pricing, store location, retail communication, and merchandise are referred to as _________.


A) wheel of retailing
B) distribution mix
C) consumer-retailer matrix
D) retailing mix
E) retailing triad

F) A) and B)
G) A) and E)

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In a(n) __________ system an individual or firm contracts with a parent company to set up a business or retail outlet.


A) administered system
B) franchise system
C) vertically integrated chain
D) retail-sponsored cooperative
E) corporate system

F) C) and D)
G) None of the above

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Recently, office vacancy rates from Kansas City to San Jose hovered at or near a 10-year low.Like skilled labor at the time, choice office space was a scarce commodity.A business in Kansas City, Missouri, looking to rent office space should use a __________ to help it locate the most suitable space at the best possible rate.


A) selling agent
B) broker
C) manufacturer's representative
D) manufacturer's agent
E) administrator

F) None of the above
G) C) and E)

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FIGURE 14-6 FIGURE 14-6   -T.J.Maxx (see Figure 14-6 above)  uses a(n)  __________ pricing practice. A) markdown B) maintained markup C) gross margin D) manufactured suggested retail E) off-price retail -T.J.Maxx (see Figure 14-6 above) uses a(n) __________ pricing practice.


A) markdown
B) maintained markup
C) gross margin
D) manufactured suggested retail
E) off-price retail

F) A) and B)
G) C) and E)

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What is the retailing mix?

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In developing retailing strategy, manage...

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Bon Marche, Lazurus, Burdines, Famous Barr, Filenes, Foleys, and now 40 Bloomingdale's are all part of __________ corporate chain.


A) Dillard's
B) Macy's
C) Target's
D) Walmart's
E) Saks Fifth Avenue

F) A) and B)
G) C) and D)

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Consumers often use the prices of __________ or signpost items, such as a can of beans, to form an overall impression of the store's prices.


A) target
B) scale
C) yardstick
D) standard
E) benchmark

F) A) and C)
G) C) and E)

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The ability to shop over the Internet 24/7 provides consumers with __________ utility.


A) form
B) time
C) convenience
D) possession
E) performance

F) A) and E)
G) B) and D)

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A method of classification that describes the degree of service provided to the customer is referred to as _________.


A) product involvement
B) product assortment
C) merchandise line
D) form of ownership
E) service level

F) B) and D)
G) None of the above

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Timing is an important element of markdowns.Those retailers who take a markdown as soon as sales fall off are most likely doing so to _________.Those who delay markdowns are most likely doing so to _________.


A) placate dissatisfied customers; increase demand for complementary products.
B) enhance customer perceptions of product quality; create a sense of urgency amongst repeat buyers.
C) create an image as a "cutting edge" retailer; wait for a more active buying cycle.
D) free up valuable selling space and cash; discourage bargain hunters and maintain an image of quality.
E) react to the entry of a new competitor; avoid displeasing customers who bought the same items at full price.

F) B) and D)
G) D) and E)

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FIGURE 14.10 FIGURE 14.10   -Outlets such as the Checkers Drive-In Restaurant depicted in Figure 14-10 above, typically enter the wheel of retailing as A) low status, low-margin B) high status, high-margin C) moderate status, low margin D) high price, high margin E) mixed price, mixed status -Outlets such as the Checkers Drive-In Restaurant depicted in Figure 14-10 above, typically enter the wheel of retailing as


A) low status, low-margin
B) high status, high-margin
C) moderate status, low margin
D) high price, high margin
E) mixed price, mixed status

F) None of the above
G) C) and E)

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Off-price retailing refers to


A) differences between the final selling price and the retailer's cost.
B) sale of brand name merchandise at lower than regular prices.
C) sales of merchandise at maintained markups.
D) the amount added by the manufacturer to achieve the desired retail price.
E) reduction in retail price and is usually expressed as gross margin retailing.

F) B) and D)
G) A) and C)

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General merchandise stores such as Walmart, Kmart, and Target are usually considered as _________ outlets.


A) exclusive service
B) minimal service
C) self-service
D) limited service
E) full-service

F) A) and C)
G) None of the above

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A variation of off-price retailing includes __________ stores.


A) discount wholesalers
B) discount retailers
C) outlet stores
D) supermarkets
E) hypermarkets

F) A) and D)
G) B) and C)

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Name each of the four utilities offered by retailing and with each, identify a retailer that does a good job of providing that utility.

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The utilities provided by retailers crea...

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Best Buy has approximately what amount of sales per square foot according to the Marketing Dashboard shown in Figure 14-8 above? `


A) $500
B) $1,000
C) $2,000
D) $2,500
E) $4,000

F) A) and C)
G) B) and E)

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