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The grapevine is


A) a formal communication channel.
B) almost wholly inaccurate.
C) slower than formal channels.
D) the source of as much as 90 percent of all organizational communication.
E) more active when official communication is lacking.

F) B) and E)
G) A) and B)

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E

Which of the following is not one of the top five qualities that employers are looking for most in college graduates?


A) leadership
B) teamwork
C) creativity
D) problem-solving skills
E) written and verbal communication skills

F) A) and E)
G) All of the above

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______ is terminology that is specific to a particular profession or group.For example,statisticians talk about t-tests,chi-square tests,confidence intervals,and normal distributions.


A) The grapevine
B) Technology
C) Gossip
D) Jargon
E) Rhetoric

F) All of the above
G) A) and D)

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Which of the following is an example of controlling communication?


A) You must complete the audit by Friday of this week.
B) I have been sensing that you're dissatisfied with this job assignment.
C) You can try doing it that way,but it won't work.
D) I've been doing this job for much longer than you have;I know the right way to do it.
E) Let's put our heads together and figure out a better way to accomplish this task.

F) A) and B)
G) A) and C)

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Which of the following is the most appropriate medium for a manager advising employees of a revision to the company's bonus structure?


A) e-mail to all those affected
B) face-to-face meeting
C) an announcement posted near the office coffee machine
D) telephone call to each
E) personal note to each

F) A) and D)
G) B) and D)

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The more management levels through which a message passes,the


A) more important the message is.
B) higher the chance the message will become external.
C) more informal the organization.
D) more disorganized the organization.
E) more distorted the message may become.

F) All of the above
G) A) and B)

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______________ is the process of translating a message into understandable symbols or language.


A) Mediation
B) Transformation
C) Encoding
D) Decoding
E) Enriching

F) A) and E)
G) B) and C)

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According to Deborah Tannen,men are more likely than women to


A) boast about achievements.
B) mention "we" or "you" in a conversation with a coworker.
C) use positive overlaps such as "I agree."
D) decipher nonverbal cues accurately.
E) provide more information than needed.

F) A) and B)
G) A) and C)

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A

Which of the following is appropriate for workplace e-mail?


A) forwarding e-mails to friends and relatives
B) complicated topics
C) maintaining work-life balance by not sending e-mails before or after work hours
D) informality and grammatical errors
E) sensitive personal issues

F) C) and D)
G) A) and C)

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Which of the following indicates how official communications should be routed?


A) organizational chart
B) grapevine
C) lateral networks
D) corporate culture
E) personnel files

F) All of the above
G) D) and E)

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Active listening requires all of the following except


A) decoding.
B) interpreting verbal messages.
C) full attention.
D) processing of information.
E) focusing on the delivery rather than content.

F) A) and E)
G) C) and D)

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Most people from Western cultures tend to ______ when conveying bad news or negative feedback.


A) avoid eye contact
B) smile
C) nod their heads
D) lean forward
E) yawn

F) A) and E)
G) A) and B)

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Among people age 18-24,the most popular social network is _______;among people aged 35-44,the most popular social network is ________.


A) Facebook,Pinterest
B) Twitter,Google+
C) Instagram,Tumblr
D) Snapchat;LinkedIn
E) Pinterest,Twitter

F) A) and B)
G) C) and D)

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D

Discuss four general strategies that managers can use to streamline meetings.

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Four general strateg...

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This question contains two parts;be sure to answer both.First,identify and explain the five types of communication barriers.Next,imagine that you manage the gate agents at a busy international airport.(The gate agents are the people who staff the gates,taking people's tickets,managing the boarding process,and helping to resolve issues with seating or meals. )Describe how the gate agents might encounter each type of barrier,and what you might do to reduce these barriers.

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The five t...

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The source for crowdsourcing is most often


A) executive advisory councils.
B) the Internet and social media.
C) boards of directors.
D) professional associations.
E) competitors.

F) A) and E)
G) A) and D)

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This question contains two parts;be sure to answer both.First,describe the elements of the communication process.Next,imagine that you are the CEO of a cosmetics company.Your company is headquartered in Chicago,where you have more than 3,000 employees.You are planning to give a talk to all the employees,a "state of the company" address that reviews the company's performance,victories,and challenges over the past 12 months.Because you want every employee to be able to listen to your address,you decide to do it as a webcast that employees can watch on their computers in real time.Explain how your webcast includes each element of the communication process.

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The sender is the person wanting to shar...

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Which of the following statements is not true about communication in the workplace?


A) Communication is a form of social information processing,in which receivers interpret messages by cognitively processing them.
B) Efficient communicators can transmit their message accurately in the least amount of time.
C) The pathway by which a message travels is called the medium.
D) The communication process involves sender,message,and receiver;encoding and decoding;the medium;feedback;and dealing with "noise," or interference.
E) Emails can cut through the misunderstandings that result from misinterpreted phone calls.

F) A) and D)
G) C) and D)

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Which of the following is not an element of an effective social media policy?


A) Encourage employees to post honest,bold,and even unpopular decisions.
B) Align social policy with the organization's culture.
C) Explain what is considered illegal.
D) Clarify what is confidential.
E) Create safe channels for employees to air their concerns before going online.

F) B) and E)
G) A) and B)

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Jyl,a supervisor,told her employees,"The store will close Monday for inventory.All employees are expected to participate." Jyl's communication to her employees is an example of upward communication.

A) True
B) False

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