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Exam 14: Power, Influence, and Leadership: From Becoming a Manager to Becoming a Leader

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Question 31

Multiple Choice

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Karl was put on probation for a string of customer complaints about his poor service and professionalism.His supervisor was using ______ power.

A) socialized
B) coercive
C) referent
D) reward
E) expert

F) D) and E)
G) A) and E)

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Question 32

Multiple Choice

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Sammie leads a task force charged with restructuring the order-processing system in the organization.The task force is composed of her peers over whom she has little control,and some of whom do not seem to respect her.According to the contingency model,Sammie should adopt a(n) ___________ leadership style.

A) employee-centered
B) participatory
C) relationship-oriented
D) task-oriented
E) initiating structure

F) B) and C)
G) B) and D)

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Question 33

Multiple Choice

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In the contingency model,if your leadership orientation does not match the situation in your workplace,Fiedler recommends that you

The ______ approach to leadership attempts to identify distinctive characteristics that account for the effectiveness of leaders.

According to the concept of full-range leadership,leadership behaviors vary along a range from ______ leadership at one extreme to transformational leadership at the other.

Employees at Employees Credit Union were really impressed with Ryan,the new CEO.He was the first person who had fully developed a vision for the company about where it could go,and had energized everyone to try to get there.Ryan is a ______ leader.

In the contingency leadership model,the most important component of situational control is position power.

Revised path-goal theory indicates to managers that they must consider

When Nelson saw Betty in the stockroom stuffing her purse with expensive printer cartridges,Betty was quick to say,"We've been friends since first grade,so I'm sure you won't say anything about this." Betty was using a(n) _____ on Nelson.

This question contains two parts;be sure to answer both.First,what is servant leadership,and what are the characteristics of a servant leader? Second,assume that you are the manager of a college cafeteria.The cafeteria serves meals to students,faculty,and staff.Describe four different ways in which you might use servant leadership to improve the customer service provided by your staff.

Kim supervises a group of customer service representatives.Kim is respected and well liked by her staff,and she has worked hard to make sure each of them knows how to do their job well.She is responsible for all staffing and reward decisions in her department.Kim has _____ in the contingency model.

Emily has a charismatic personality,and finds it easy to get others to agree with her.Emily has referent power.

The power that managers have resulting from their formal positions within organizations is called ______ power.

What is a transactional leader? What is a transformational leader? Explain how the two types of leadership differ.

The ______ model of leadership emphasizes that leaders have different sorts of relationships with different employees.

This question contains two parts;be sure to answer both.First,what do followers want in their leaders? Second,think about a person who has been in a leadership position above you (perhaps a teacher or a boss).How well did that person meet each of these criteria?

Adaptive,flexible organizational cultures are less likely to foster transformational leadership than bureaucratic ones.

The approach to leadership that suggests that effective leadership behavior depends on the situation at hand is the ______ approach.

Leaders especially want ________ who are productive,reliable,honest,cooperative,proactive,and flexible.

______ power results from one's specialized knowledge.