Question 1

Daniel teaches sixth grade at a local elementary school.He significantly increased his salary by earning a master's degree in education.Daniel's increased salary is an example of

Accepted Answer

A)  pay for performance.
B)  profit sharing.
C)  a bonus.
D)  pay for knowledge.
E)  gainsharing.F) All of the above
G) A) and B)

Question 2

Which of the following is not a simple model of motivation?

Accepted Answer

A)  unfulfilled need
B)  motivation
C)  behaviors
D)  rewards
E)  punishmentF) A) and B)
G) A) and C)

Question 3

Motivation cannot be directly observed in another's behavior;it must be inferred from one's behavior.

Accepted Answer

A) True 
 B)False

Question 4

The task significance for a craftsperson who goes through all the steps to build a handmade acoustic guitar is higher than it is for an assembly-line worker who just installs windshields on cars.

Accepted Answer

A) True 
 B)False

Question 5

José has a summer job hand-dyeing shirts that will be sold on the boardwalk.He is paid $5.00 per shirt.José is being paid on a ______ compensation plan.

Accepted Answer

A)  profit-sharing
B)  pay-for-knowledge
C)  bonus
D)  pay-for-performance
E)  gainsharingF) A) and D)
G) A) and C)

Question 6

Because the production division at Heavenly Gates Inc.is $10,000 below budget due to process improvements,this year 30 percent of the savings will be returned to the division to spend as desired,as a form of

Accepted Answer

A)  pay for performance.
B)  pay for knowledge.
C)  gainsharing.
D)  profit sharing.
E)  stock options.F) C) and D)
G) A) and B)

Question 7

The HR manager told Jim that the company pays the total health insurance costs for a family of four.As a single man,this benefit did not seem especially important to him right now.Here,Jim is low on the ______ element of the expectancy theory.

Accepted Answer

A)  expectancy
B)  instrumentality
C)  valence
D)  outcomes
E)  significanceF) D) and E)
G) A) and E)

Question 8

After struggling with the accounting training,Peter is unsure whether he can complete the end-of-year financial reporting with no errors in the time allotted.In this case,Peter is low on the ______ element of expectancy theory.

Accepted Answer

A)  valence
B)  outcomes
C)  expectancy
D)  instrumentality
E)  performanceF) None of the above
G) D) and E)

Question 9

Sue is very aggressive at her job,and her coworkers complain that she often manipulates them and her boss in order to get ahead.She attempts to direct everything and everyone,regardless of the consequences to others or even the organization itself.Sue is expressing what type of need for power?

Accepted Answer

A)  legitimate
B)  autonomous
C)  personal
D)  organizational
E)  institutionalF) B) and D)
G) None of the above

Question 10

General Electric paid employees who were smokers up to $750 to quit and stay off cigarettes.This program was three times as successful as a different GE "quit smoking" program in which employees received no paid incentives.The $750 in the first program is an example of an intrinsic reward.

Accepted Answer

A) True 
 B)False

Question 11

Content perspectives,also known as need-based perspectives,include all except which one of the following theories?

Accepted Answer

A)  Deci and Ryan's self-determination theory
B)  Herzberg's two-factor theory
C)  McClelland's acquired needs theory
D)  equity theory
E)  Maslow's hierarchy of needs theoryF) A) and E)
G) B) and D) D

Question 12

Goal-setting theory suggests that behavior tends to be repeated if it has positive consequences and tends not to be repeated if it has negative consequences.

Accepted Answer

A) True 
 B)False  False

Question 13

Ted's manager required him to give up his company car because he had missed sales goals for four consecutive quarters.Ted's manager used

Accepted Answer

A)  punishment.
B)  negative reinforcement.
C)  extinction.
D)  intrinsic motivation.
E)  feedback.F) D) and E)
G) A) and B)

Question 14

______________ is a model of motivation that explains how people strive for fairness and justice in social exchanges or give-and-take relationships.

Accepted Answer

A)  Esteem theory
B)  Equity theory
C)  Hygiene theory
D)  Expectancy theory
E)  Goal-setting theoryF) A) and C)
G) A) and E)

Question 15

It has been two years since any employee has received a bonus at Tech Outlet,and the possibility of getting one no longer seems to motivate employees.In this case,management has inadvertently applied

Accepted Answer

A)  expectancy.
B)  negative reinforcement.
C)  intrinsic motivation.
D)  extinction.
E)  punishment.F) A) and B)
G) B) and E)

Question 16

Clint is a branch manager for a large freight company.He has noticed low morale lately,perhaps because of the cramped quarters,stricter policies,and lack of raises this year.According to Herzberg,Clint should first concentrate on

Accepted Answer

A)  hygiene factors.
B)  needs for achievement.
C)  esteem needs.
D)  motivating factors.
E)  growth needs.F) A) and B)
G) A) and C)

Question 17

Sharon has excelled as an auditor for a large financial consulting firm.She loves building mutually beneficial relationships and is extremely well liked by her clients.Sharon likely has a

Accepted Answer

A)  low need for affiliation.
B)  low need for power.
C)  low need for achievement.
D)  high need for achievement.
E)  high need for affiliation.F) A) and C)
G) A) and E)

Question 18

Goal-setting theory suggests that employees can be motivated by goals that have all of the following characteristics except

Accepted Answer

A)  specific.
B)  achievable.
C)  linked to an action plan.
D)  little or no feedback.
E)  challenging.F) A) and B)
G) B) and E)

Question 19

A manager should administer punishment in public in front of employees because the embarrassment enhances the punishment and its effectiveness.

Accepted Answer

A) True 
 B)False  False

Question 20

Ricardo's sales manager just informed his sales team that all sales in January will earn an extra 5 percent commission.The team gets right to work,being motivated by a(n)

Accepted Answer

A)  extrinsic reward.
B)  physiological need.
C)  high need for power.
D)  intrinsic reward.
E)  hygiene factor.F) A) and D)
G) C) and E)

Exam 12: Motivating Employees: Achieving Superior Performance in the Workplace

Daniel teaches sixth grade at a local elementary school.He significantly increased his salary by earning a master's degree in education.Daniel's increased salary is an example of

Correct AnswerverifiedShow Answer

Which of the following is not a simple model of motivation?

Correct AnswerverifiedShow Answer

Motivation cannot be directly observed in another's behavior;it must be inferred from one's behavior.

Correct AnswerverifiedShow Answer

The task significance for a craftsperson who goes through all the steps to build a handmade acoustic guitar is higher than it is for an assembly-line worker who just installs windshields on cars.

Correct AnswerverifiedShow Answer

José has a summer job hand-dyeing shirts that will be sold on the boardwalk.He is paid $5.00 per shirt.José is being paid on a ______ compensation plan.

Correct AnswerverifiedShow Answer

Because the production division at Heavenly Gates Inc.is $10,000 below budget due to process improvements,this year 30 percent of the savings will be returned to the division to spend as desired,as a form of

Correct AnswerverifiedShow Answer

The HR manager told Jim that the company pays the total health insurance costs for a family of four.As a single man,this benefit did not seem especially important to him right now.Here,Jim is low on the ______ element of the expectancy theory.

Correct AnswerverifiedShow Answer

After struggling with the accounting training,Peter is unsure whether he can complete the end-of-year financial reporting with no errors in the time allotted.In this case,Peter is low on the ______ element of expectancy theory.

Correct AnswerverifiedShow Answer

Sue is very aggressive at her job,and her coworkers complain that she often manipulates them and her boss in order to get ahead.She attempts to direct everything and everyone,regardless of the consequences to others or even the organization itself.Sue is expressing what type of need for power?

Correct AnswerverifiedShow Answer

General Electric paid employees who were smokers up to $750 to quit and stay off cigarettes.This program was three times as successful as a different GE "quit smoking" program in which employees received no paid incentives.The $750 in the first program is an example of an intrinsic reward.

Correct AnswerverifiedShow Answer

Content perspectives,also known as need-based perspectives,include all except which one of the following theories?

Correct AnswerverifiedD

Goal-setting theory suggests that behavior tends to be repeated if it has positive consequences and tends not to be repeated if it has negative consequences.

Correct AnswerverifiedFalse

Ted's manager required him to give up his company car because he had missed sales goals for four consecutive quarters.Ted's manager used

Correct AnswerverifiedShow Answer

______________ is a model of motivation that explains how people strive for fairness and justice in social exchanges or give-and-take relationships.

Correct AnswerverifiedShow Answer

It has been two years since any employee has received a bonus at Tech Outlet,and the possibility of getting one no longer seems to motivate employees.In this case,management has inadvertently applied

Correct AnswerverifiedShow Answer

Clint is a branch manager for a large freight company.He has noticed low morale lately,perhaps because of the cramped quarters,stricter policies,and lack of raises this year.According to Herzberg,Clint should first concentrate on

Correct AnswerverifiedShow Answer

Sharon has excelled as an auditor for a large financial consulting firm.She loves building mutually beneficial relationships and is extremely well liked by her clients.Sharon likely has a

Correct AnswerverifiedShow Answer

Goal-setting theory suggests that employees can be motivated by goals that have all of the following characteristics except

Correct AnswerverifiedShow Answer

A manager should administer punishment in public in front of employees because the embarrassment enhances the punishment and its effectiveness.

Correct AnswerverifiedFalse

Ricardo's sales manager just informed his sales team that all sales in January will earn an extra 5 percent commission.The team gets right to work,being motivated by a(n)

Correct AnswerverifiedShow Answer

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