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Exam 2: Management Theory: Essential Background for the Successful Manager

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Question 1

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Joseph Juran defined quality as "fitness for use," which means that

A) a product or service should be priced competitively.
B) an organization should produce products that will help customers stay healthy.
C) companies should focus on products that help the community.
D) products should be very durable.
E) a product or service should satisfy a customer's real needs.

F) A) and D)
G) A) and C)

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Question 2

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According to proponents of the Hawthorne effect,

A) giving less attention to employees increases worker productivity.
B) increasing diversity results in increases in worker productivity.
C) increasing synergy increases worker productivity.
D) cutting costs through outsourcing harms employee morale and productivity.
E) giving more attention to employees increases worker productivity,if they think managers care about them.

F) A) and E)
G) None of the above

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Question 3

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When a manager assesses a particular situation and decides what to do according to the individual and environmental situation,the manager is utilizing the ____ viewpoint.

The management of a facility that manufactures parts for car brakes has a policy of testing only some of the items in each production run to locate errors,with the ultimate goal of minimizing errors by managing each stage of production.This process is an example of the ______ technique.

This question has three parts;be sure to answer each one.First,explain soldiering.Second,describe the four principles of science that Frederick Taylor believed managers could use to eliminate soldiering.Third,imagine that you manage a small landscaping firm where you believe that the workers are soldiering because they are resentful of having to work in high levels of heat and humidity.Describe the specific actions you would take to overcome soldiering among this group of workers.

Olivia,the general manager of a bowling center,believes that her workers are responsible and capable,and that they can be trusted when given responsibility.Olivia is an example of a(n) ___ manager.

Susan,a movie theater manager,recently implemented a policy stating that workers who call in sick on Friday or Saturday nights will have their free movie privileges revoked for one month.In observing her workers,she has noticed that some of them feel that the new policy is not fair,and they have not been working as hard as they did in the past.What are Susan's employees doing?

The systems viewpoint regards the various parts making up the whole system as

Order the schools of thought in the behavioral viewpoint from earliest to most recent.

Dominique,an executive chef in a large hotel,recently attended a training conference sponsored by several top professionals in his field,where he learned numerous ways his restaurant and hotel can better serve customers.Dominique is excited that management asked him to present this information to the hotel staff so that the restaurant and hotel can make needed improvements.Dominique's hotel is a(n) _____ organization.

_______ was the father of scientific management.

Abraham Maslow proposed the

The _______ approach to management focuses on scientific methods,time and motion studies,and job specialization with the goal of increasing productivity.

When faced with a business problem,Sally,a young grocery store owner,discusses business problems with Don,the assistant manager and an employee for over 30 years.Sally believes Don "has seen it all" and knows there are few really new ideas;plus the business has done many simple things,such as offering friendly service,to create and maintain a competitive edge.Sally's management style is best described as

Within his company,Greg has set up a system with inputs,outputs,transformation processes,and feedback.He utilizes a management style that varies according to the individual and environmental situation,with a strategy for minimizing errors by managing each stage of production.Greg is utilizing a _______ perspective.

Describe the Hawthorne effect.Explain the flaws in the studies,but also explain the studies' lasting contribution to management.

Behavioral science relies on scientific research for developing theories about human behavior that can be

Ali,a CEO of a large IT organization,understands that many challenges are coming in his industry;therefore,he tells his upper-level management that it's helpful to look at theoretical perspectives of management to help make predictions and develop principles to guide future company strategies and actions.

Mary Parker Follett anticipated some of today's workplace trends,such as

Which of the following is a key benefit of studying theoretical perspectives on management?