Question 1

Within the context of a supply chain,__________ is the ability of a logistics system to satisfy users in terms of time,dependability,communication,and convenience.

Accepted Answer

A)   quick response
B)   customer service
C)   distribution management
D)   efficient consumer response
E)   lead timeF) A) and B)
G) A) and C)

Question 2

Under the Clayton Act,__________ with existing channel members may be illegal.

Accepted Answer

A)   refusal to cooperate
B)   refusal to deal
C)   sharing proprietary information
D)   horizontal integration
E)   disintermediationF) None of the above
G) C) and E)

Question 3

Which type of contractual vertical marketing system involves small independent retailers forming an organization that operates a wholesale facility cooperatively?

Accepted Answer

A)   retailer-sponsored cooperative
B)   service-sponsored retail system
C)   administered cooperative system
D)   manufacturer-sponsored cooperative
E)   wholesaler-sponsored voluntary chainF) A) and B)
G) All of the above

Question 4

Which buyer requirement would be most important in choosing a channel for a financial service for a consumer who is interested in setting up a retirement account?

Accepted Answer

A)   information
B)   context
C)   variety
D)   pre- and postsale services
E)   adaptationF) A) and C)
G) D) and E)

Question 5

Define and describe at least one similarity and one difference between dual distribution and a strategic channel alliance.

Accepted Answer

Dual distribution occurs when a firm emp...

Question 6

Channel conflict refers to

Accepted Answer

A)   disagreements over the trade discounts allotted to each level of the distribution chain by the Federal Trade Commission.
B)   regulatory restrictions limiting the number of distributors that can sell a producer's products.
C)   when one channel member believes another channel member is engaged in behavior that prevents it from achieving its goals.
D)   when one distributor carries two competing brands.
E)   when the producer doesn't allow other channel members to have input regarding product specifications or benefits.F) C) and D)
G) C) and E)

Question 7

Figure 15-4
-Figure 15-4 above depicts the four most common marketing channels for business products and services."X" represents

Accepted Answer

A)   consumers.
B)   industrial users.
C)   dual distributors.
D)   agents or brokers.
E)   industrial distributors.F) All of the above
G) D) and E)

Question 8

the automobile industry,many companies use a __________,whereby a manufacturer licenses dealers to sell its cars subject to various sales and service conditions.

Accepted Answer

A)   service-sponsored producer franchise system
B)   service-sponsored retail franchise system
C)   manufacturer-sponsored wholesale franchise system
D)   manufacturer-sponsored retail franchise system
E)   administered vertical marketing systemF) C) and E)
G) B) and D)

Question 9

Walmart can obtain cooperation from manufacturers in terms of product specifications,price levels,and promotional support,given its position as the world's largest retailer.Walmart is an example of a(n)

Accepted Answer

A)   service-sponsored retail system.
B)   administered vertical marketing system.
C)   retailer-sponsored cooperative.
D)   administered cooperative system.
E)   manufacturer-sponsored cooperative.F) None of the above
G) C) and D)

Question 10

Multichannel marketing seeks to integrate a firm's electronic and delivery channels.Catalogs can serve as shopping tools for online purchasing,and websites can help consumers do their homework before visiting a store.By blending different communication and delivery channels,

Accepted Answer

A)   multichannel marketing can leverage the value-adding capabilities of different channels.
B)   multichannel marketing creates greater elasticity of demand for a firm's products.
C)   multichannel marketing creates greater inelasticity of demand for a firm's products.
D)   multichannel marketing allows a firm to legally circumvent paying taxes on revenue generated by online sales.
E)   multichannel marketing allows customers to avoid shipping and handling charges.F) A) and D)
G) B) and D)

Question 11

Dependability is the consistency of replenishment.This is important to all firms in a supply chain and to consumers.It can be broken into three elements: consistent lead time,safe delivery,and __________.

Accepted Answer

A)   complete delivery
B)   honest and accurate pricing
C)   quality products
D)   product warranties
E)   a well-informed delivery staffF) A) and C)
G) All of the above

Question 12

Figure 15-2
-Intermediaries performing a transactional function in distribution are engaged in buying,selling,and __________.

Accepted Answer

A)   storing
B)   financing
C)   transporting
D)   risk taking
E)   merchandisingF) A) and E)
G) B) and D)

Question 13

a direct channel,all channel functions are performed by __________.

Accepted Answer

A)   retailers
B)   wholesalers
C)   producers
D)   brokers and agents
E)   middlemenF) A) and D)
G) B) and C)

Question 14

Which of the following statements regarding supply chain customer service is most accurate?

Accepted Answer

A)   The output of a supply chain is measured in total units sold.
B)   Customer service is seen not just as an expense but also as a means to increase customer satisfaction and sales.
C)   The output of a supply chain is measured either in total units sold or total number of customers served.
D)   A firm's goal should be to provide superior customer service regardless of logistics costs.
E)   Customer service is the responsibility of marketing channel members and not the supplier network.F) A) and C)
G) D) and E)

Question 15

firm becomes a channel captain because it is the channel member with the ability to influence the behavior of other members.Influence can take four forms,one of which is

Accepted Answer

A)   stakeholder position.
B)   familial ties to other channel members.
C)   expertise.
D)   longevity in the industry.
E)   geographic proximity to the manufacturing plant.F) A) and B)
G) A) and C)

Question 16

There are three variations of contractual systems: retailer-sponsored cooperatives,franchising,and __________.

Accepted Answer

A)   service-oriented voluntary chains
B)   channel-dominated voluntary chains
C)   wholesaler-sponsored voluntary chains
D)   distributorship cooperatives
E)   reseller franchisingF) B) and D)
G) C) and D)

Question 17

Customer service refers to

Accepted Answer

A)   adhering to the belief that the customer is always right.
B)   satisfying the customers' needs no matter what the price.
C)   accepting full liability if a product fails to meet a customer's expectations.
D)   the ability of logistics management to satisfy users in terms of time, dependability, communication, and convenience.
E)   the ability of logistics management to satisfy users in terms of product, price, promotion, and place.F) A) and E)
G) A) and D)

Question 18

the end of a recent year,Solectron,a big Milpitas,California,electronics contractor,made half of its purchases under vendor-managed inventory programs.Solectron

Accepted Answer

A)   had its suppliers perform all materials handing activities.
B)   authorized its suppliers to eliminate as many wholesaling functions as possible from the supply chain.
C)   used a system in which its suppliers determined the product amount and assortment that should be in stock.
D)   authorized the use of distribution centers to provide quicker customer response times.
E)   balanced its total logistics cost by eliminating the convenience service factor.F) A) and B)
G) All of the above

Question 19

Employing the Internet to make products and services available for consumption or use by consumers or industrial buyers is referred to as __________.

Accepted Answer

A)   Internet distribution channels
B)   virtual marketing channels
C)   World Wide Web channels
D)   electronic marketing channels
E)   extranet marketing channelsF) A) and D)
G) All of the above

Question 20

Breath mints,bottled water,and nail clippers would most likely use which type of distribution density?

Accepted Answer

A)   extensive distribution
B)   intensive distribution
C)   selective distribution
D)   exclusive distribution
E)   concentrated distributionF) A) and C)
G) C) and E)

Exam 15: Managing Marketing Channels and Supply Chains

Which type of contractual vertical marketing system involves small independent retailers forming an organization that operates a wholesale facility cooperatively?

Correct AnswerverifiedShow Answer

There are three variations of contractual systems: retailer-sponsored cooperatives,franchising,and __________.

Correct AnswerverifiedShow Answer

the automobile industry,many companies use a __________,whereby a manufacturer licenses dealers to sell its cars subject to various sales and service conditions.

Correct AnswerverifiedShow Answer

Figure 15-4 -Figure 15-4 above depicts the four most common marketing channels for business products and services."X" represents

Correct AnswerverifiedShow Answer

Channel conflict refers to

Correct AnswerverifiedShow Answer

a direct channel,all channel functions are performed by __________.

Correct AnswerverifiedShow Answer

firm becomes a channel captain because it is the channel member with the ability to influence the behavior of other members.Influence can take four forms,one of which is

Correct AnswerverifiedShow Answer

Employing the Internet to make products and services available for consumption or use by consumers or industrial buyers is referred to as __________.

Correct AnswerverifiedShow Answer

the end of a recent year,Solectron,a big Milpitas,California,electronics contractor,made half of its purchases under vendor-managed inventory programs.Solectron

Correct AnswerverifiedShow Answer

Dependability is the consistency of replenishment.This is important to all firms in a supply chain and to consumers.It can be broken into three elements: consistent lead time,safe delivery,and __________.

Correct AnswerverifiedShow Answer

Which buyer requirement would be most important in choosing a channel for a financial service for a consumer who is interested in setting up a retirement account?

Correct AnswerverifiedShow Answer

Walmart can obtain cooperation from manufacturers in terms of product specifications,price levels,and promotional support,given its position as the world's largest retailer.Walmart is an example of a(n)

Correct AnswerverifiedShow Answer

Breath mints,bottled water,and nail clippers would most likely use which type of distribution density?

Correct AnswerverifiedShow Answer

Figure 15-2 -Intermediaries performing a transactional function in distribution are engaged in buying,selling,and __________.

Correct AnswerverifiedShow Answer

Within the context of a supply chain,__________ is the ability of a logistics system to satisfy users in terms of time,dependability,communication,and convenience.

Correct AnswerverifiedShow Answer

Which of the following statements regarding supply chain customer service is most accurate?

Correct AnswerverifiedShow Answer

Under the Clayton Act,__________ with existing channel members may be illegal.

Correct AnswerverifiedShow Answer

Define and describe at least one similarity and one difference between dual distribution and a strategic channel alliance.

Correct AnswerverifiedDual distribution occurs when a firm emp...View AnswerShow Answer

Multichannel marketing seeks to integrate a firm's electronic and delivery channels.Catalogs can serve as shopping tools for online purchasing,and websites can help consumers do their homework before visiting a store.By blending different communication and delivery channels,

Correct AnswerverifiedShow Answer

Customer service refers to

Correct AnswerverifiedShow Answer

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Dual distribution occurs when a firm emp...
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