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__________ surveys are usually biased because those most likely to respond are those who have had especially positive or negative experiences with the product or brand.


A) Personal interview
B) Online
C) Telephone
D) Fax
E) Mail

F) B) and D)
G) B) and C)

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a decision,the restrictions placed on potential solutions to a problem are referred to as


A) objectives.
B) inhibitors.
C) dependent variables.
D) obstructions.
E) constraints.

F) A) and B)
G) A) and E)

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DirectProtect is an insurance provider that uses telemarketers rather than insurance agents to sell its insurance and to deal with claims.It wants to introduce its product into new markets,but before it does so,it wants to predict how successful its sales efforts will be.The marketing research firm hired to conduct the research study has six months to gather,analyze,and present its data to DirectProtect.The required time frame is an example of a(n)


A) dependent variable.
B) obstruction.
C) objective.
D) constraint.
E) independent variable.

F) A) and E)
G) A) and C)

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Analyzing the data obtained during the marketing research project and presenting the findings take place during which step of the five-step marketing research approach?


A) collect relevant information
B) develop findings
C) take marketing actions
D) plan the budget
E) identify constraints

F) A) and E)
G) D) and E)

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trend extrapolation,the pattern used to describe a straight line is called __________.


A) causal analysis
B) non-parametric regression
C) planning gap analysis
D) infinite dimension
E) linear trend extrapolation

F) B) and C)
G) C) and D)

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potential difficulty with a test market is that outside factors,such as actions of competitors,can distort the results by affecting __________,such as sales.


A) independent variables
B) marketing drivers
C) dependent variables
D) causality variables
E) probability variables

F) A) and D)
G) All of the above

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Movie studios use tracking studies in which prospective moviegoers are asked questions about an upcoming film release to help them forecast sales.This is an example of


A) movie advertising.
B) marketing research.
C) tactical support.
D) cross-movie research.
E) movie audits.

F) A) and E)
G) D) and E)

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Marketing information or data consists of secondary and primary data.Define each of these types of marketing information.Give examples for secondary and primary data.

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Data,the facts and figures related to th...

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  Figure 8-1 -According to Figure 8-1 above, specify constraints  occurs during which step of the five-step marketing research approach? A)   A  B)   B  C)   C  D)   D  E)   E Figure 8-1 -According to Figure 8-1 above,"specify constraints" occurs during which step of the five-step marketing research approach?


A) "A"
B) "B"
C) "C"
D) "D"
E) "E"

F) B) and E)
G) A) and B)

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two main types of data are


A) independent and dependent.
B) primary and secondary.
C) comprehension and case specific.
D) extraneous and experimental.
E) measurable and non-measurable.

F) B) and C)
G) D) and E)

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Effective decision makers develop specific __________,which are criteria or standards used in evaluating proposed solutions to the problem.


A) standards of accuracy
B) measures of success
C) measures of variability
D) limits of consideration
E) limits of probability

F) A) and C)
G) A) and B)

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Filmmakers want movie titles that use the same factors that make a good brand name.Ideally,they should __________.


A) have no legal restrictions
B) create a sense of mystery
C) use devices such as alliteration or rhyme
D) create a sense of familiarity
E) be creative

F) C) and D)
G) A) and D)

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  Marketing Research Method Photo B -marketing research approach that uses a discussion leader to interview 6 to 10 past,present,or prospective customers is referred to as A)  a depth (or individual)  interview. B)  data mining. C)  a research team. D)  a focused interview. E)  a focus group. Marketing Research Method Photo B -marketing research approach that uses a discussion leader to interview 6 to 10 past,present,or prospective customers is referred to as


A) a depth (or individual) interview.
B) data mining.
C) a research team.
D) a focused interview.
E) a focus group.

F) B) and E)
G) D) and E)

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  Marketing Research Method Photo A -Research and media firm Youth Culture publishes Watch magazine,a teen publication given out free to high school students.Unfortunately,the publication was unable to gauge whether or not it was meeting the needs of its audience.Youth Culture handed out surveys to learn how students felt about the publication.Feedback indicated teen boys and girls were demanding very different things from the publication.This feedback was gleaned from __________ data. A)  questionnaire B)  internal secondary C)  external secondary D)  observational E)  promotional sales Marketing Research Method Photo A -Research and media firm Youth Culture publishes Watch magazine,a teen publication given out free to high school students.Unfortunately,the publication was unable to gauge whether or not it was meeting the needs of its audience.Youth Culture handed out surveys to learn how students felt about the publication.Feedback indicated teen boys and girls were demanding very different things from the publication.This feedback was gleaned from __________ data.


A) questionnaire
B) internal secondary
C) external secondary
D) observational
E) promotional sales

F) A) and E)
G) A) and D)

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Briefly explain what a marketing experiment is.Include the definitions of dependent and independent variables and give examples of each.

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An experiment involves obtaining data by...

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salesforce survey forecast involves


A) asking prospective customers if they are likely to buy the product during some future time period.
B) asking the firm's salespeople to estimate sales during a coming period.
C) selecting the forecasting alternative that would allow a firm to survive financially even if the forecasts were totally incorrect.
D) making decisions without any intervening steps.
E) averaging the projections obtained from just regional sales managers and then making the final projection.

F) A) and B)
G) A) and C)

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  Figure 8-4: Question 1 - Have you been to a dentist within the past 6 months? ___ Yes ___ No?  is an example of which type of question? A)  Likert scale B)  semantic differential C)  dichotomous D)  open-ended E)  evaluative Figure 8-4: Question 1 -"Have you been to a dentist within the past 6 months? ___ Yes ___ No?" is an example of which type of question?


A) Likert scale
B) semantic differential
C) dichotomous
D) open-ended
E) evaluative

F) None of the above
G) C) and E)

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Decision making is the act of


A) consciously choosing from among alternatives.
B) consciously choosing an action that doesn't involve risk.
C) a subjective selection from a subset of positive alternatives.
D) subconsciously selecting the alternative that is most consistent with one's personal beliefs.
E) objectively selecting the most financially sound decision among two or more alternatives.

F) A) and D)
G) B) and C)

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  Figure 8-4: Question 6 -Consider Figure 8-4: Question 6 above,which is part of a Wendy's survey that assessed fast-food restaurant preferences among present and prospective consumers.Question 6 illustrates which type of question format? A)  dichotomous B)  open-ended C)  Likert D)  attitudinal E)  semantic differential Figure 8-4: Question 6 -Consider Figure 8-4: Question 6 above,which is part of a Wendy's survey that assessed fast-food restaurant preferences among present and prospective consumers.Question 6 illustrates which type of question format?


A) dichotomous
B) open-ended
C) Likert
D) attitudinal
E) semantic differential

F) B) and C)
G) A) and C)

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test market in which a new breakfast cereal is offered at different prices to determine the different levels of sales is an example of which type of marketing research?


A) descriptive
B) explanatory
C) exploratory
D) causal
E) concrete

F) C) and E)
G) A) and C)

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