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David, a human resource intern, was given an assignment by his manager. He needed to obtain information from other departments to complete the assignment. But, some departments refused to share information with an intern. David was frustrated because he did not have the power to get the information he needed. In the context of this situation, David's manager made the mistake of


A) delegating inappropriate tasks to an intern.
B) assigning responsibility without delegating adequate authority.
C) "passing the buck" for David's performance.
D) becoming accountable for David's work.
E) overestimating David's capabilities.

F) All of the above
G) B) and D)

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Which of the following statements about matrix organization is true?


A) It creates an environment in which the unity-of-command principle is strictly followed.
B) It is a collection of independent, mostly single-function firms that collaborate to produce a good or service.
C) It is composed of dual reporting relationships in which some employees report to two superiors.
D) It involves holding employees together by contracts that stipulate results expected, rather than by hierarchy and authority.
E) It results in a centralized decision-making system.

F) A) and B)
G) C) and D)

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In the context of horizontal structure of a firm, _____ are those that have responsibility for the principal activities of the firm.


A) staff departments
B) public relation divisions
C) geographic divisions
D) line departments
E) human resource divisions

F) A) and E)
G) A) and C)

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If a manager delegates responsibility to a subordinate, he or she is


A) relieved of accountability for the actions of his or her subordinate.
B) responsible for the actions of his or her subordinate.
C) not evaluated on the actions of his or her subordinate.
D) managed by his or her subordinate.
E) free to move on to other work.

F) None of the above
G) A) and D)

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In the context of coordination in an organization, explain the two strategies that can be used by managers to cope with high uncertainty and heavy information demands.

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To cope with high uncertainty ...

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Subdividing an organization into smaller units in a horizontal structure is


A) departmentalization.
B) positioning.
C) decentralization.
D) delegating.
E) standardization.

F) None of the above
G) A) and B)

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In the context of a firm's vertical structure, a powerful trend for U.S. businesses over the past few decades has been to


A) reduce the number of hierarchical layers.
B) replace flat organizational structures with tall organizational structures.
C) increase the number of reporting levels.
D) increase formalization.
E) limit decision-making authority to top management.

F) A) and B)
G) C) and D)

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As large companies try to regain the responsiveness of small companies, they often consider


A) downsizing.
B) more bureaucracy.
C) becoming organic.
D) micromanagement.
E) upgrading.

F) B) and D)
G) D) and E)

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What are the conditions under which the span of control should be wide?

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The span of control ...

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Which of the following conditions should be met for the lean manufacturing approach to result in more effective operations?


A) Specific-purpose equipment must be used.
B) Product development should be sequential rather than concurrent.
C) Supplier relationships should be short term.
D) Communication must be formal among line workers.
E) People should be broadly trained rather than specialized.

F) A) and E)
G) B) and E)

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Technology supports agility through


A) low volume of production.
B) technologies that start and do not stop.
C) methods, processes, systems, and skills.
D) inflexible manufacturing.
E) calamity.

F) C) and D)
G) A) and D)

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________ is the assignment of different tasks to different people or groups in an organization.


A) Locus of control
B) Standardization
C) Division of labor
D) Value chain
E) Supply chain

F) D) and E)
G) None of the above

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In the context of delegation, a problem faced by a subordinate in carrying out a delegated task is


A) having the power to take corrective action.
B) being given more responsibility than authority.
C) depending on autonomy than close supervisory control.
D) eliminating any opportunity for creativity.
E) having to report to the manager about the status and quality of performance.

F) B) and D)
G) B) and E)

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Which of the following is true of just-in-time JIT) ?


A) JIT calls for subassemblies and components to be manufactured in very large volumes.
B) JIT offers efficiency only when the costs of storing items are lower than the costs of frequent delivery.
C) JIT is limited to the production department and cannot be applied as a companywide philosophy.
D) In JIT, a customer order triggers a factory order and the production process.
E) In JIT, external suppliers deliver raw materials to the company at least three months before production.

F) B) and D)
G) D) and E)

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Which of the following approaches to departmentalization requires proper management of all the issues surrounding decentralization and delegation for it to be effective?


A) functional
B) product
C) network
D) bureaucratic
E) mechanistic

F) A) and E)
G) B) and E)

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What are the advantages of the traditional functional approach to departmentalization?

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The traditional func...

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Differentiate between traditional factories and flexible factories.

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As the name implies, flexible ...

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__________ is a structure with authority directly related to the three broad levels of the organizational pyramid.


A) Hierarchy
B) Value chain
C) Locus of control
D) Specialization
E) Division of labor

F) C) and D)
G) D) and E)

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In organizing, coordination is


A) the expectation that employees will perform a job and take corrective action when necessary.
B) a process in which different individuals and units perform different tasks.
C) the procedures that link the various parts of an organization to achieve the organization's overall mission.
D) the legitimate right to make decisions and to dictate to other people what to do.
E) a process that separates units based on products, customers, or geographic regions to reduce integration among the units.

F) A) and E)
G) A) and D)

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_______ is the production of both high-volume and high-variety products at the same time.


A) Lean manufacturing
B) Mass customization
C) Just-in-time production
D) Large batch technology
E) Continuous process technology

F) None of the above
G) C) and E)

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