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Palin Corp., an American company, is trying to decide whether to open its first international branch in Europe or Asia. The managers of the company are operating under a condition of


A) goal displacement.
B) illusion of control.
C) social reality.
D) uncertainty.
E) maximization.

F) C) and D)
G) All of the above

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To be effective, an organization's strategic plans should focus on


A) goals that are different from those of its tactical plans and operational plans.
B) goals that are different from those of its tactical plans yet the same as the operational plans.
C) goals that are aligned with its tactical plans and operational plans.
D) goals that are aligned with its tactical plans yet different from the operational plans.
E) goals that are strategic yet differ from the operational plans.

F) A) and D)
G) B) and D)

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Describe a monitoring plan used to evaluate the actual performance of a work unit.

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Answers will vary, but should ...

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Which of the following questions is related to strategic planning?


A) How many employees should be hired for the cafeteria this month?
B) How can the visibility of their marketing campaign be increased?
C) How can the biggest trucks in the business be scheduled for next week?
D) Should the company allow employees to work from home?
E) Should the company expand into a new region in the next ten years?

F) B) and C)
G) All of the above

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Which of the following is true of brainstorming?


A) A group is encouraged to say anything that comes to mind, except to criticize other people.
B) A time pressure is necessary to enhance creativity.
C) Total and consistent agreement among group members can be useful.
D) Innovative ideas must lead to immediate payoffs.
E) A task-related conflict cannot hurt performance.

F) B) and D)
G) B) and C)

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The _____ step in the formal planning process, monitoring and controlling performance, identifies the priorities and trade-offs among the goals and plans.


A) second
B) third
C) fourth
D) fifth
E) sixth

F) B) and E)
G) A) and B)

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Describe low-cost and differentiation strategies, and how a business can achieve competitive advantage with either of them.

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Businesses using a low-cost strategy try...

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Decision 4 is an example of a _____ decision.


A) programmed
B) nonprogrammed
C) trivial
D) certain
E) risk-free

F) D) and E)
G) B) and E)

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______ planning is the process of identifying the specific procedures and processes required at lower levels of an organization.


A) Strategic
B) Operational
C) Tactical
D) Contingency
E) Acquisition

F) A) and B)
G) B) and C)

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Kaplan Corp. is evaluating the purchase of a small firm, Pahl Inc., which manufactures ornamental gadgets, products involving advanced technology. These products are expected to revolutionize the home construction industry. Pahl has only a minor share of this growing market, but the market is expected to grow rapidly. In which of the following categories of business in the BCG matrix would this firm be placed?


A) cash cows
B) stars
C) spinoffs
D) question marks
E) dogs

F) B) and C)
G) A) and B)

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In the context of formal decision making, which of the following is indicated by negative feedback?


A) Too much time has been dedicated in implementing the decision.
B) Implementation of the decision may need more resources.
C) The decision has been made under undue pressure from top management.
D) The problem has been incorrectly diagnosed.
E) The decision has been unfairly beaten down by competitors.

F) A) and C)
G) A) and E)

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In which step of the planning process do managers identify the priorities and trade-offs among goals and plans?


A) evaluation of goals and plans
B) selection of goals and plans
C) implementation of goals and plans
D) monitoring of goals and plans
E) generating alternative goals and plans

F) A) and B)
G) A) and C)

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In the context of the levels of planning, strategic goals are


A) the major targets that relate to the long-term survival of an organization.
B) specific to a functional area in an organization.
C) driven by operational plans.
D) focused on the major actions a unit must take.
E) the procedures and processes to get day-to-day work done.

F) B) and D)
G) None of the above

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To be effective, goals should have certain qualities, which can be recalled through the use of the acronym SMART.

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Goals are the targets or ends ...

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Making decisions about an organization's short-term goals and tactics is known as strategic planning.

A) True
B) False

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In the context of making decisions in a group, when a strong leader makes his or her preferences clear, and the result is the same as it would have been if the leader had made the decision alone, it leads to a situation known as


A) groupthink.
B) satisficing.
C) domination.
D) brainstorming.
E) goal displacement.

F) A) and B)
G) C) and D)

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In the context of Decision 3, if the authorities select the first few candidates who meet the minimum requirements without examining every candidate's file to see if anyone else has better qualifications, they are adopting the method of


A) maximization.
B) satisficing.
C) optimizing.
D) constraint.
E) constructive conflict.

F) A) and D)
G) A) and C)

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An advantage of using a group for decision making is that disagreements are unlikely to happen, and this phenomenon is called groupthink.

A) True
B) False

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Managers who use the method of optimizing to make their decisions will attempt to choose


A) the first minimally acceptable alternative.
B) from those alternatives that have known results.
C) the least expensive alternative.
D) the alternative that produces the least conflict.
E) an alternative that achieves the best possible balance among several goals.

F) B) and E)
G) C) and E)

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A _______ plan is one that focuses on ongoing activities designed to achieve an enduring set of goals.


A) start-up
B) single-use
C) standing
D) contingency
E) subject

F) A) and C)
G) B) and E)

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