Question 1

How did the contingency approach build on the ideas of the systems theory?

Accepted Answer

According to the systems theory, organiz...

Question 2

Which of the following led Taylor to introduce an approach to management known as scientific management?

Accepted Answer

A)   He believed that specific procedures and processes should be built into operations to ensure coordination of effort.
B)   He concluded that management decisions were unsystematic and that no research existed to determine the best means of production.
C)   He emphasized economical operations, adequate staffing, maintenance of inventories to meet consumer demand, and organizational control.
D)   He believed that bureaucratic structures can eliminate the variability that results when managers in the same organization have different skills, experiences, and goals.
E)   He advocated that the jobs themselves be standardized so that personnel changes would not disrupt the organization.F) D) and E)
G) C) and E)

Question 3

In the context of Scenario B, what theory is Amelie using to manage?

Accepted Answer

A)   Bureaucracy Theory
B)   Hawthorne Effect Theory
C)   Systems Theory
D)   Economies of Scale Theory
E)   Douglas McGregor's Theory XF) B) and D)
G) B) and E)

Question 4

According to _____, bureaucratic positions discourage specialized skills because they foster subjective judgments by managers.

Accepted Answer

A)   Adam Smith
B)   Max Weber
C)   Henri Fayol
D)   Frederick Taylor
E)   Abraham MaslowF) A) and E)
G) B) and E)

Question 5

_____ wrote the book Dynamic Administration, which emphasized the continually changing situations that managers face. Two key contributions of the author are the notion that managers desire flexibility and the differences between motivating groups and individuals.

Accepted Answer

A)   Lillian Gilbreth
B)   Adam Smith
C)   Henri Fayol
D)   Max Weber
E)   Mary Parker FollettF) B) and C)
G) D) and E)

Question 6

Write a short note on Douglas McGregor's Theory X and Theory Y.

Accepted Answer

During the 1960s, organizational behavio...

Question 7

_____ discovered that "level 5 leaders" often leave enduring legacies without drawing a lot of attention to themselves.

Accepted Answer

A)   Jim Collins
B)   Steven Covey
C)   Abraham Maslow
D)   Chris Argyris
E)   Peter SengeF) A) and E)
G) A) and B)

Question 8

Which classical approach to management advocates that management must gain the cooperation of the group and promote job satisfaction and group norms consistent with the goals of the organization?

Accepted Answer

A)   systematic management
B)   scientific management
C)   administrative management
D)   bureaucracy
E)   human relationsF) C) and D)
G) B) and E)

Question 9

According to Abraham Maslow, the most advanced human need is for

Accepted Answer

A)   esteem.
B)   love or belonging.
C)   self-actualization.
D)   safety.
E)   homeostasisF) A) and B)
G) A) and C)

Question 10

_____ argued that people try to satisfy their lower-level needs and then progress upward to the higher-level needs.

Accepted Answer

A)   Elton Mayo
B)   William Procter
C)   Frederick Taylor
D)   Abraham Maslow
E)   Fritz RoethlisbergerF) A) and B)
G) A) and D)

Question 11

If one does not anticipate change and adapt to it, one's firm will not thrive in a competitive business world.

Accepted Answer

A) True 
 B)False

Question 12

In the context of Henri Fayol's 14 principles of management, _____ refers to making expectations clear and punishing violations.

Accepted Answer

A)   order
B)   authority
C)   scalar chain
D)   subordination of individual interest to the general interest
E)   disciplineF) A) and B)
G) D) and E)

Question 13

Around _____, the Greeks recognized management as a separate art and advocated a scientific approach to work.

Accepted Answer

A)   4000 BC
B)   500 BC
C)   400-350 BC
D)   1100 BC
E)   2000 BCF) All of the above
G) None of the above

Question 14

_____ founded the "Society of Organizational Learning."

Accepted Answer

A)   Christopher A. Bartlett 
B)   Peter Drucker
C)   Peter Senge
D)   Henri Fayol
E)   Michael PorterF) C) and E)
G) A) and D)

Question 15

What is a feature of organizational behavior?

Accepted Answer

A)   The more recent contributions made by organizational behavior have a narrower viewpoint.
B)   Unlike other approaches, it has always been appreciated for its broad perspective.
C)   It does not address factors like employee involvement and self-management.
D)   Through the years, organizational behavior has consistently emphasized development of an organizations' human resources to achieve organizational rather than individual goals.
E)   In the past few years, many of the primary issues addressed by organizational behavior have experienced a rebirth with a greater interest in leadership.F) B) and E)
G) None of the above

Question 16

Bureaucracy can be defined as

Accepted Answer

A)   a classical management approach that applied scientific methods to analyze and determine the "one best way" to complete production tasks.
B)   a classical management approach that attempted to understand and explain how human psychological and social processes interact with the formal aspects of the work situation to influence performance.
C)   a classical management approach that attempted to build into operations the specific procedures and processes that would ensure coordination of effort to achieve established goals and plans.
D)   a contemporary management approach that emphasizes the application of quantitative analysis to managerial decisions and problems.
E)   a classical management approach emphasizing a structured, formal network of relationships among specialized positions in the organization.F) C) and E)
G) A) and C)

Question 17

You are a new manager, what books will you read to learn about different management techniques and why?

Accepted Answer

The answer of You are a new manager, what books...

Question 18

Which of the following is true of Peter Senge's contributions to management thought and practices?

Accepted Answer

A)   He has made several significant contributions to the areas of organizational learning and change.
B)   He was the first person to discuss "management by objective" MBO) , by which a manager should be self-driven to accomplish key goals that link to organizational success.
C)   He established the need for organizations to set clear objectives and establish the means of evaluating progress toward those objectives.
D)   He advocated the application of scientific methods to analyze work and to determine how to complete production tasks efficiently.
E)   He contends that bureaucratic structures can eliminate the variability that results when managers in the same organization have different skills, experiences, and goals.F) C) and E)
G) A) and D)

Question 19

In the context of Scenario B, which of the following approaches to management does Amelie subscribe to?

Accepted Answer

A)   Hawthorne effect
B)   contingency perspective
C)   centralization
D)   bureaucracy
E)   economies of scaleF) A) and D)
G) B) and E)

Question 20

Many aspects of a management decision _____ expressed through mathematical symbols and formulas.

Accepted Answer

A)   can be
B)   cannot be
C)   must be
D)   should be
E)   want to beF) A) and C)
G) B) and E)

Exam 2: The Evolution of Management

In the context of Henri Fayol's 14 principles of management, _____ refers to making expectations clear and punishing violations.

Correct AnswerverifiedShow Answer

How did the contingency approach build on the ideas of the systems theory?

Correct AnswerverifiedAccording to the systems theory, organiz...View AnswerShow Answer

_____ argued that people try to satisfy their lower-level needs and then progress upward to the higher-level needs.

Correct AnswerverifiedShow Answer

What is a feature of organizational behavior?

Correct AnswerverifiedShow Answer

Many aspects of a management decision _____ expressed through mathematical symbols and formulas.

Correct AnswerverifiedShow Answer

You are a new manager, what books will you read to learn about different management techniques and why?

Correct AnswerverifiedShow Answer

_____ discovered that "level 5 leaders" often leave enduring legacies without drawing a lot of attention to themselves.

Correct AnswerverifiedShow Answer

_____ founded the "Society of Organizational Learning."

Correct AnswerverifiedShow Answer

If one does not anticipate change and adapt to it, one's firm will not thrive in a competitive business world.

Correct AnswerverifiedShow Answer

In the context of Scenario B, what theory is Amelie using to manage?

Correct AnswerverifiedShow Answer

Bureaucracy can be defined as

Correct AnswerverifiedShow Answer

According to Abraham Maslow, the most advanced human need is for

Correct AnswerverifiedShow Answer

Which of the following led Taylor to introduce an approach to management known as scientific management?

Correct AnswerverifiedShow Answer

According to _____, bureaucratic positions discourage specialized skills because they foster subjective judgments by managers.

Correct AnswerverifiedShow Answer

Write a short note on Douglas McGregor's Theory X and Theory Y.

Correct AnswerverifiedDuring the 1960s, organizational behavio...View AnswerShow Answer

In the context of Scenario B, which of the following approaches to management does Amelie subscribe to?

Correct AnswerverifiedShow Answer

Which classical approach to management advocates that management must gain the cooperation of the group and promote job satisfaction and group norms consistent with the goals of the organization?

Correct AnswerverifiedShow Answer

Around _____, the Greeks recognized management as a separate art and advocated a scientific approach to work.

Correct AnswerverifiedShow Answer

Which of the following is true of Peter Senge's contributions to management thought and practices?

Correct AnswerverifiedShow Answer

_____ wrote the book Dynamic Administration, which emphasized the continually changing situations that managers face. Two key contributions of the author are the notion that managers desire flexibility and the differences between motivating groups and individuals.

Correct AnswerverifiedShow Answer

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According to the systems theory, organiz...
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During the 1960s, organizational behavio...
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