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Exam 15: Innovating and Changing

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Question 21

Multiple Choice

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_____, an organization development technique, include helping organizations conduct mergers and acquisitions, change their strategies, and develop alliances.

A) Strategic interventions
B) Tactical interventions
C) Human resources management interventions
D) Technostructural interventions
E) Human process interventions

F) B) and D)
G) A) and B)

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Question 22

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When management realizes that its current practices are no longer appropriate and the company must break out of its present mold by doing things differently, this is called refreezing.

A) True
B) False

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Question 23

Multiple Choice

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In assessing market receptiveness, executives should determine that the new technology:

Which of the following is an advantage of technology trading?

In most situations, the simplest, easiest, and most cost-effective way to acquire new technology is to:

Which of the following is true of a world-class organization?

Samuel, project manager of a manufacturing company, observed that the quality of customer service was not too good. Employees were not motivated enough to solve the problems of clients. Samuel felt that the employees needed a pep talk to help them deliver better service. Based on this scenario, Samuel has identified a:

_____ interventions, an organization development technique, include attracting good people, setting goals, and appraising and rewarding performance.

Technology trading is becoming increasingly common because of the high cost of developing advanced technologies independently.

Which of the following is the first consideration in developing a strategy around technological innovation?

The "tyranny of the or" refers to the belief that only one goal can be attained at a time.

Scenario A. Use the information given below to answer the questions that follow. Your organization is at a critical growth stage with regard to its technology. A team of three people have been assigned specific jobs by the chief technology officer. The assignments are: • Study the key technologies on which an organization depends and their competitive value. • Look at other companies that are successful and identify ways in which your organization can emulate the practices of the other companies. • Find out what is new in the industry. Be an "industry detective"-everything from reading up on industry reports to attending meetings and listening closely to what people are talking about. -Based on the scenario, the first assignment is an example of:

In _____ firms, executives tend to be more concerned about the opportunity costs of not taking action than they are about the potential to fail.

The tendency of managers to miss the significance of disruptive changes because they are more focused on investing in and making incremental improvements to their core profitable businesses is known as _____.

Describe the four types of technologies categorized according to their competitive value.

Discuss the three broad types of organizations with regard to technology adoption.

Which of the following is a disadvantage of acquisition of a technology owner?

In return for cooperating with the management in the implementation of a major organizational change, Leopold Textiles granted extra leave to its employees. Which of the following methods for managing resistance to change does this scenario exemplify?

Ethel has developed and patented a new process for recycling plastic. A number of companies have expressed an interest in buying her company in order to gain access to the technology. If she sells her company, the buyer will employed the method of:

The _____, in an effort to exploit untried technologies, invents new products or finds new ways to produce old products.