FiltersDone

Question type

Essay

Multiple Choice

Short Answer

True False

Matching

Exam 13: Communicating

Show Answer

Share

---

All types

Filters

Study FlashcardsPractice ExamLearn

Question 1

True/False

Review LaterAdd Note

Review Later

When people have performance problems or exhibit behaviors that need to be changed, outplacement is often the best way to help them change and succeed.

A) True
B) False

Correct Answer

verified

Show Answer

Question 2

Multiple Choice

Review LaterAdd Note

Review Later

Sandra, an employee, requested Kevin, her manager, for an extended break from work because she wanted to go backpacking to Europe. However, Kevin refused to grant her leave. He explained to Sandra that there were too many projects with deadlines nearing, and he could not afford to let employees take long breaks. Although argumentative at first, Sandra understood the problem, and consented to stay and work. Which of the following is a reason why oral communication was more appropriate than written communication for Kevin to use in this situation?

A) Oral communication can be revised several times before being sent.
B) Oral communication is more persuasive than written communication.
C) Oral communication remains the same even after it has been relayed to others.
D) Oral communication allows the receiver more time to analyze the message.
E) Oral communication becomes a permanent record that can be saved.

F) A) and D)
G) C) and D)

Correct Answer

verified

Show Answer

Question 3

Multiple Choice

Review LaterAdd Note

_____ is subjective, because people's self-interested motives and attitudes toward the sender and the message bias their interpretations.

_____ travels from lower to higher ranks in the hierarchy of an organization.

In online bargaining-even before it begins-negotiators trust one another more than in face-to-face negotiations.

Karen, a manager, has to fire an employee who has consistently performed poorly. She wants the situation to be handled as delicately as possible, without hurting the employee's sentiments and self-confidence. Which of the following modes of communication should she use?

Susan, a manager, recently joined Technology Corp, a software company. As part of her improvement program, she asked her team members to state what they felt was a demerit in her leadership style. Nobody criticized her because they thought she would take offense at their suggestions. Instead, everybody praised her and described how her actions had radically improved productivity. In this scenario, the team members were engaged in _____.

One disadvantage of electronic media is the difficulty of solving complex problems that require more extended interaction.

What are the four things that should be done for effective communication?

Scenario A. Use the information given below to answer the questions that follow. Several people are having a conversation during lunch break at an office. Sarah repeatedly speaks to Jonathan, but he does not appear to understand what she is saying. This may be because he interrupts her before she finishes speaking. He assumes that he has understood her message. -In this situation, if Jonathan is just thinking about other things and not paying attention, it would be an example of:

William, a manager, has recently been transferred to a new division in the company that is located in a different town. He works using a laptop computer and communicates with his colleagues using teleconferencing. Usually, he goes to office once in a month. William's company has adopted the concept of:

Howard, the CEO of a multinational company, has decided to implement certain new corporate processes for increased efficiency and productivity. He wishes to conduct the implementation in a phased manner in all the offices of the company, throughout the world. Also, he wishes to inform every employee of the impending change and ensure that they fully understand its implications. Which of the following is a reason why he should send an e-mail describing the changes and its benefits?

There is a perfect correlation between what one says and what people hear.

If no boundaries separate people, jobs, processes, and places, then ideas, information, decisions, and actions can move to where they are most needed.

Frederick, a manager, wants to inform his team members about a new health care policy adopted by the company. Based on media richness, which of the following would be an appropriate medium to use?

Memos are the richest medium.

What are the advantages and disadvantages of two-way communication over one-way communication?

An advantage of written communication is that the receiver of the message can gauge the sender's sincerity.

Jason, a manager, sends an e-mail to his team describing the implementation of a new work practice. However, in the e-mail, he does not solicit comments or suggestions from his subordinates. He feels that his subordinates lack the necessary ability to analyze the various implications of the work practice. This is an example of a(n) _____ communication.

Joseph, a manager, instructed his subordinate, Sarah, to mobilize their team and prepare a report on how the office could be made more environment-friendly. Sarah misunderstood Joseph and explained to her team members that their manager wanted them to minimize the usage of office resources. In this context, why would it have been better for Joseph to have sent an e-mail to Sarah, instead of instructing her orally?