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Exam 2: The Evolution of Management

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Question 51

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Which of the following is one of Henri Fayol's 14 principles of management?

A) Qualifications
B) Ownership
C) Rules and controls
D) Scalar chain
E) Adaptation

F) C) and D)
G) A) and C)

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Question 52

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In the context of contemporary approaches to management, the _____ theory was developed in the early 1950s by researchers from the London-based Tavistock Institute of Human Relations.

A) contingency perspective
B) quantitative management
C) human relations
D) sociotechnical systems
E) organizational behavior

F) C) and D)
G) A) and E)

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Question 53

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Around AD 1436, the Sumerians standardized production through the use of an assembly line, building warehouses and using an inventory system to monitor the contents.

In the context of administrative management, list and define Henri Fayol's 14 principles of management.

In the context of scientific management, Lillian Gilbreth focused on the human side of management and was interested in how job satisfaction motivated employees.

The values, goals, skills, and attitudes of managers and workers in the organization are examples of _____.

Toward the end of the industrial revolution, bureaucracy emerged as a formal discipline.

In the context of scientific management, a key element of Frederick Taylor's approach was the principle of esprit de corps, that refers to promoting a unity of interests between employees and management.

Who contributed two key principles-the notion that managers desire flexibility and the differences between motivating groups and individuals-to administrative management?

The human relations approach to management ignored the more rational side of the worker and the important characteristics of the formal organization.

The _____ were a series of experiments conducted from 1924 to 1932 to investigate the influence of physical working conditions on workers' productivity and efficiency.

In the context of administrative management, _____ wrote the book Dynamic Administration, which emphasized the continually changing situations that managers face.

In the context of the origins of management, the emergence of the Hawthorne Effect drove managers to strive for further growth.

Scenario A. Use the information given below to answer the following questions. Sarah, a manager in a company, had to complete an important project that had a "near impossible" deadline. Instead of assuming that offering financial incentives would be the best way to get the work done, she devoted some time to understand what motivated each of her team members to work harder. She found that some people craved recognition more than money, whereas others wanted more influence in the organization. With this information, she was able to offer the right incentive to each person. As a result, her team was able to meet the deadline. -In the context of the above scenario, which of the following is true of Sarah's beliefs?

In his book the Seven Habits of Highly Effective People: Powerful Lessons in Personal Change, Stephen Covey:

In the context of managerial approaches, which of the following is true of change?

According to the contingency perspective, there is only "one best way" to manage and organize.

Describe the systematic approach to management in brief.

In 1776, _____ discussed control and the principle of specialization with regard to manufacturing workers.

In the context of classical approaches to management, the _____ approach aimed at understanding how psychological and social processes interact with the work situation to influence performance.