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Exam 1: Managing in a Global World

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Question 41

Multiple Choice

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Listening to employee suggestions, gaining support for organizational objectives and fostering an atmosphere of teamwork are all considered

A) technical skills.
B) interpersonal/communication skills.
C) diagnostic skills.
D) professional skills.
E) conceptual skills.

F) C) and D)
G) B) and E)

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Question 42

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The key to company success is how much the industry in which it operates will affect society or how much it will grow.

A) True
B) False

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Question 43

Multiple Choice

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Using a particular software program at an expert level, compilation of an accounting statement, and writing advertising copy are all examples of which type of skill?

As a manager at Get-Rich-Quick Investments (GRQ) , Claus Cloudy spends much of his time coaching young managers and making sure that needed information reaches the GRQ branches so they will be successful. Claus would best be described as a (an)

As one of the key management functions, leading focuses on a manager's efforts to

"Cost competitiveness" means pricing your products lower than all competitors' products.

Senior executives responsible for the overall management and effectiveness of the organization are called

________________ managers are typically concerned with the interaction between the organization and its external environment.

A(n) __________ skill is the ability to perform a specialized task that involves a certain method or process.

Through careful monitoring of the financial budgets of a firm, managers can detect potential problems in reaching their financial goals and take actions to reverse the problem. This is an example of the management function of

Scrappy Sales, Inc. a local recycling plant, recently embarked on an effort to increase coordination and cooperation within the company. During the process, Scrappy managers reviewed and specified job responsibilities, grouped jobs into work units and re-allocated resources within the company. Scrappy managers were exercising the management function of

Scenario B. Suppose you are interviewing the CEO of a large company. The CEO is telling you about his/her job as a manager and how he/she spends time. Using the descriptions below, which function of management is the CEO most likely describing in each of the examples? -"My job, for some part of each day is to empower our employees to think of things in new and different ways, not just to come to work and complete the tasks on a list."

__________ is the introduction of new goods and services.

Management is the process of working with people and resources to make profit at all costs.

When a customer service manger works to diffuse a situation with an irate customer, which managerial role is he/she taking on?

Globalization is an issue primarily for

Scenario B. Suppose you are interviewing the CEO of a large company. The CEO is telling you about his/her job as a manager and how he/she spends time. Using the descriptions below, which function of management is the CEO most likely describing in each of the examples? -"Every six months or so my senior management team and I meet to discuss the goals that will be achieved over the next year, three years, and beyond. We then make sure we are clear on who will take responsibility to see that the appropriate actions are undertaken to achieve our goals within the time frame we set."

In smaller entrepreneurial firms and even in more adaptive larger firms, managers

Frontline managers often have titles such as supervisor or sales manager.

Emotional intelligence involves the skills of understanding yourself, managing yourself and dealing effectively with others.